Report: #989483

Complaint Review: USAA Federal Savings Bank

  • Submitted: Tue, January 01, 2013
  • Updated: Wed, January 02, 2013
  • Reported By: Timothy — Brooklyn Ohio United States of America
  • USAA Federal Savings Bank
    San Antonio, Texas
    United States of America
  • Phone: 800-531-8722
  • Web:
  • Category: Banks

USAA Federal Savings Bank Savings, Internet Bank, Major Scam, Involved in protecting of internet scam artists. Refusal to help San Antonio , Texas

*Author of original report: USAA finally started to help.

*Author of original report: WRONG assumptions.

*General Comment: About your situation...

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My personal information was compromised.  I found out when I received a check order I did not place. The order was placed while I was in a nursing home for physical rehab. I was in this facility for 3 months and had no access to my account.  My MOTHER was handling my banking while I was getting physical conditioning.

I contacted the bank and they told me that my MOTHER must have stolen my information and used my account for ordering unauthorized checks.

The very next day after I contacted the bank, charges from a company called MERONYM which is an internet billing service for porn, started to appear on my account.  The bank PAID the first charge of $69.95 and socked me with a fee of $25.00.

This billing company hit my account 2 more times.  These charges were bounced back and I was charged a fee of $29.00 each time.

Then on 12/31 another porn billing company hit my account twice in the same day.  Again socked with $29.00 charges for each one.

I have repeatedly called the bank, I filled out and went to a notary at my own expense, the paperwork they sent to me.  They are refusing to close the account until I pay all these unauthorized charges with my Social Security Disability money.

They are treating me like _I_ did something wrong.  My position is that they were notified about the compromise of my personal data and it is their fault since they have refused to help me.
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This report was posted on Ripoff Report on 01/01/2013 05:21 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

USAA finally started to help.

AUTHOR: Timothy P Ryan - (United States of America)

Elisha from the Complaint Resolution Dept. issued a credit for all of the NSF fees.  They do not have my afffadavit so the Postal Service probably lost it.  I have  filed a tracer with them but it was sent first class mail so I am not sure how much that will do to find out where it went.

Elisha further gave me some ideas where I could get a free notary so that I can resubmit the forms which I will fax back to them.
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#2 Author of original report

WRONG assumptions.

AUTHOR: Timothy P Ryan - (United States of America)

First, the charges coming into the account are in the form of ACH charges.

Second, there is NO WAY IN  that my 72 year old Mom is buying PORN with my info.

Third, I know my info was stolen off my computer by the CRIMINALS using a keystroke monitor on my PC.

Fourth, I filled out an affidavit for this no customer service bank.

Fifth, I had it notarized at my own expense.

Sixth, USAA "Resolution Specialists" on numerous occasions have told me that they are going to refund my money as soon as they finish the investigation which could take them SIX weeks or more.

Seventh, they will not close the account UNLESS I PAY for the NSF fees myself - even though these are not my ACH charges.

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#3 General Comment

About your situation...

AUTHOR: Striderq - (U.S.A.)

Sorry to hear that you are going through this. When you talked with the bank about the checks, did you talk to them about closing your account? Also it sounds like the charges were on your debit card. You would want to close that and get another with a complete different number. As for the bank helping you, the only way that they will assist is if you are willing to press charges against your mom for fraud & theft. If you're not willing to do that then unfortunately you're going to have to pay the bank the money for the items charged and the fees assessed.
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