• Report: #415390
Complaint Review:


  • Submitted: Fri, January 23, 2009
  • Updated: Fri, January 23, 2009

  • Reported By:Healdsburg California
16133 Ventura Blvd. Encino, California U.S.A.


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I just got my AT&T bill today and I am steamed. When I went over the bill, I noticed an unauthorized charge of $49.95 from a company I have never heard of, called USABD Internet Solutions. I immediately contacted the company and was informed that my husband had supposedly authorized their internet services and they would send me an audio confirming the transaction (yeah, right!). When I informed them that I do all of the authorizing of advertisting services for our business, they insisted that it was my husband that had done so in this case.

I then informed USABD's representative that I had looked them up the internet before calling and discovered a large number of consumer complaints filed against them for consumer fraud. They, of course, indicated they were a legitimate company with many happy customers. When I insisted they cancel the service, I was given a confirmation number (probably phony) and was told that within minutes I would receive an email with a copy of the audio of my husband's voice authorizing the service (so far, no email - go figure!). They also indicated that it would take a couple of billing cycles for the charge to be removed from future bills.

When I got off the phone with USABD, I contacted AT&T, who was completely indifferent to my dilemma and unable to satisfactorily explain to me how a fraudulent company can attach its phony charges to my AT&T bill. They said they cannot block or control 3rd party billing on my account (great!). They also said they have never heard of USABD. After a lengthy discussion, they did agree to remove the charge from my bill and gave me a reference number for future problems, i.e. if the charge shows up again. Will have to wait until next month to see what happens.

Tip of the day: Always go over your bills and examine all charges before paying them. There are scam artists everywhere.

Healdsburg, California

This report was posted on Ripoff Report on 01/23/2009 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/usabd-internet-solutions/encino-california-91436/usabd-internet-solutions-scam-artists-encino-california-415390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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