Complaint Review: USave Car Rental - Los Angeles California
- USave Car Rental Los Angeles, California USA
- Phone:
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- Category: Auto & Truck Rental
USave Car Rental NU Car Rental USave Car Rental aka NU Car Rental Los Angeles California
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Went on a 6 day business trip to LA. I had booked a rental car through Expedia from a company called NU Car Rental. Online it stated that I was not required to sign up for insurance and in total I reserved the car for $87. The website stated that there would be a shuttle from the air port to the car rental for convenience. So, I get off of the plane. Wait about 30 minutes, no shuttle for NU Car Rental. So I look up the address online and take an Uber. The business is nowhere to be found at this address. So I get dropped off and I ask some locals if they had ever heard of this place. After asking 3 people, a man finally directed me to a hotel and claimed there was a small car rental business in the very back of the hotel. After walking through the entire hotel I find a car rental place. Except sursprise surprise, the business has a different name. "U-Save Car and Truck Rental" after waiting another half an hour in line. I asked the man at the counter if this was in fact NU Car Rental. He claims that NU is a "partner" company and that I could just rent a car through them instead. (That should have been a big red flag, but I was exhausted from trying to find the place for 2 hours and just agreed.) Only to find out that the two different names are in fact the same company that goes by several different names. This is a very strategic scam business, but wait it gets worse!
After giving me the keys, I see on the receipt that they have charged me $557. I asked the man why. He said he charged me for rental fee, plus $70(I assume) for insurance as well a $400 deposit which I was never informed about. He assrued me that I would get the full deposit back as soon as a returned the car. Ok great. The car was decent but not in the best condition, and certainly not the car I signed up for. Skip ahead to when I return the car (in perfect condition). I was super careful, not a scratch on the car and the inside was squeaky clean. I approach the counter to an extremely rude lady who literally looked a the car briefly, took the keys, and walked away. I approached her again as she tried to ignore me and asked her for my deposit back. She said I would get it back within 5 business days. So I wait a few days and check my bank account. I got a deposit back, except it was not $400 as promised. It was only $50. Furious I tried the contact them. Guess what? Their listed phone number is fake. Not in service. At this point it really starts to sink in that I was scammed. Ended up paying about $100 a day for a crappy car and no convinency what so ever. This is the most elaborate scam I have ever encountered. If I had done my research I would have discovered that many people have had equal and worse situations with this so called business. Avoid at all cost.
This report was posted on Ripoff Report on 01/17/2017 08:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usave-car-rental/los-angeles-california/usave-car-rental-nu-car-rental-usave-car-rental-aka-nu-car-rental-los-angeles-california-1350351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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