USbank ReliaCard The bank did not pay an $894 online bill payment and is refusing to repay the money to me Jacksonville Florida

On Oct 10, 2017, I made an online payment to my landlord, Independence Woods for $894. After a few weeks, my landlord stated that they still haven't received the money and sent me eviction papers. I called US bank several times and finally, on Nov 7, 2017, I was told that they were going to be doing a stop payment and refunding the money to me within 5-7 business days. On the 7th business day, November 16th, I still had not received the funds and began making more phone calls. I had numerous people tell me that they would look into the matter, but I never got a call back. Finally, one of the workers told me that a third party company Alias Wire issued a check to my landlord and they were waiting for Alias lire to stop payment on the check and they would then refund the money. I emailed Alias wire on that Thursday evening and they stated that the stop payment has already been done and I should receive the funds by Monday, November 20, 2017. 

As of today, Monday, 11-20-2017 (which incidently is the last day my landlord gave me to pay the money), I still don't have my funds and no one at the bank can tell me why the money has not been refunded to me. For the last several of weeks, I receive no return calls, and when I call them, all I get is, "we are looking in to it."