Report: #549798

Complaint Review: USBI -

  • Submitted: Mon, January 04, 2010
  • Updated: Wed, April 07, 2010
  • Reported By: craig — alliance Nebraska United States of America
  • USBI -

    United States of America

USBI - - enabill - headwind media got a bill through Qwest for a monthy fee of $20.00 called a CMI exclusive monthy service fee dated december 6 2009 for what I have no clue, and one of which I do not intend to pay. I feel I've been Internet

*Author of original report: answer from Qwest

*UPDATE Employee: Bad representative

*Author of original report: I called qwest

*UPDATE EX-employee responds: Call Qwest

Show customers why they should trust your business over your competitors...

I got a charge on my Qwest phone bill for $20.00 from enabill on behalf of HEADWIND MEDIA dated December 6,2009 called a cmi exclusive monthly service fee for what I don't have a clue.

 According to the bill the charges are for non-telecommunications services and products.  What are they talking about? Are they nuts?  Its the first time I've ever got something like this. Its clearly a bill that wont get paid.  Its a rip off and will be reported to the state attorney generals office in Nebraska as soon as possible and to Qwest billing. 

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#1 Author of original report

answer from Qwest

AUTHOR: craig - (United States of America)

 I got a hold of Qwest billing again, and the customer service rep.  in billing from Des Moines was able to credit my bill for both January and March and was very helpful in getting it straightened out. Thanks for all the help. The Nebraska State Attorneys office also turned the complaint over to the Public Service Commission. Thanks again!
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#2 UPDATE Employee

Bad representative

AUTHOR: Anonymous - (U.S.A.)

Sounds like you talked to a bad representative. I still work for Qwest and it really takes 3 clicks on behalf of the Qwest representative and the charges are gone. We can even note the charge "refuse pay call provider." What that note does is send those charges back to the company to be disputed seperately.

The funny thing is though, that many of these companies have no billing department to dispute it with, so the charges vanish and no credit scores get touched. I mean no bias by this statement, but if you get someone saying they are from "North Logan," it seems like most of the inexperienced representatives reside out of that center and it may be harder to get problems resolved. If you reach Sioux Falls or Salt Lake City, then you have better chances.

If you have a business account, I'd doubt you'd get a representative that would say that. I worked in residential and we had a stricter adjustment guidelines. In business accounts, I've made thousands if not millions of dollars of 3rd party charges disappear as they don't get audited by our systems. I always like to make sure the charges are unauthorized of course.

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#3 Author of original report

I called qwest

AUTHOR: craig - (United States of America)

I called Qwest billing and the customer service said since they did not put it on the bill that they would not take it off. They also told me that it was my choice if I paid it or not, that it would still be on the bill and that I should contact enabill on the phone # that came with the bill. Tried it and got a machine that said I would have to wait for a customer service rep. waited for about 30 minutes and hung up. tried numerous times, gave up. I emailed the Nebraska state Attorneys office and it has been turned over to the public service commision for follow up. thanks
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#4 UPDATE EX-employee responds

Call Qwest

AUTHOR: rollercoaster - (USA)

Just call Qwest and dispute the charges. When I worked for Qwest and spoke to a customer with this exact situation the guideline was to credit the charge back immediately to the customer; Qwest then goes after the company that charged it to get the money back Qwest just credited you. They already had a process set up for this.
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