Complaint Review: USBI Main Street Telephone Company - Blue Bell Pennsylvania
- USBI Main Street Telephone Company 470 Norristown Rd Suite 201 Blue Bell, Pennsylvania U.S.A.
- Phone: 888-460-0556
- Web:
- Category: Telephone Companies
USBI Main Street Telephone Company Ripoff Placed Charges on Monthly Local Phone Bill Blue Bell Pennsylvania
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USBI (Main Street Telephone)/Ridley Telephone Company started placing additional charges on my local phone bill back in July.
$15.56. August $15.59. On 30 August 04, after being on hold for 1 hour and 15 minutes, I emailed usbi@billview.com. Sylvia emailed me back stating that I needed to "call" them Mon-Fri at 1-888-460-0556; this was the number I had previously called. 31 August, 11:00am, I started calling USBI again, I finally reached Kevin, once I explained my situation to Kevin, his reply was, "Can you hold please? Let me see if I can look that up." I never heard from Kevin again. John came to the phone and said, "Hello, this is John, how may I help you?" By the way, John refused to give me his last name, only telling me he was "agent #1". I explained the sitation to him. He began telling me that "someone" in my household said "yes" to a pop up on the internet, entering my email address, which allows them to automatically bill the charges to my home phone number.
He ask if a child (or someone else) has access to my computer. Of course the answer was no. After explaining that I wanted credit for the charges, and that I expected this to be the last time I see charges, he stated that he would take my number out of their system. I requested a confirmation number, after telling me they don't give out confirmation numbers, he eventually "found" a confirmation number. I filed a complaint with my local telephone company, they placed a "PIC FREEZE" on my telephone number. I also filed a formal complaint with the FCC.
Sheena
Virginia Beach, Virginia
U.S.A.
This report was posted on Ripoff Report on 11/25/2004 06:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usbi-main-street-telephone-company/blue-bell-pennsylvania-19422/usbi-main-street-telephone-company-ripoff-placed-charges-on-monthly-local-phone-bill-blue-119782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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