Report: #1024494

Complaint Review:

  • Submitted: Wed, March 06, 2013
  • Updated: Wed, March 06, 2013
  • Reported By: Noah — Westmont Illinois United States of America
    United States of America This is a SCAM Internet

*UPDATE Employee:

Show customers why they should trust your business over your competitors...

This is a SCAM....02/21/2013  charged credit card for $170 for a pdf government online....on the way compliance with Chase credit card.  this merchandise is a fat liar, told me my application will get cancel...but not true by the government...

stay away from this website...mispresentation!!!  

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This report was posted on Ripoff Report on 03/06/2013 01:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

AUTHOR: - ()


We’re very sorry to hear that your experience with our website was not a positive one.  Our website is not meant in any way to resemble a government website.  In fact, there is no comparison between the services we provide and what the government provides.  To make this clear, we do state this on every page of our website, including the footers, privacy policy, terms and conditions, and at the time of checkout that we are not in any way affiliated with the government.

We like to differentiate our products and services by pointing out that unlike the government site we provide an easy-to-use, dynamic form completion technology that helps our customers self-navigate through some complicated government forms, with customized instructions based upon each user’s unique responses. In addition, our site has various resources, FAQ’s, articles, DVD’s, e-kits and other timely government news related to immigration.

At a high level, some of the benefits of our service are:

• The do-it-yourself wizard:  We’ve converted the government forms into a simple, step- by-step wizard in order to make the complicated multi-form application process seamless and understandable.

• Personalized instructions: Our filing instructions are specific to each customer’s application based on their unique responses.

• Support through the whole process: We provide 24/7 email support, and live phone support during business hours with an experienced agent.

And we also provide direct links to the government site in the event our customer would like to download a free form.

Again, we’re sorry you didn’t have a positive experience with us but we stand by our product and will continue to help the hundreds of happy customers every week.

Thank you,

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