Usdirectexpress card Comerica Bank False Advertising, Withholding of Personal Funds, totally inadequate customer response time San Antonio Texas

The U.S. Treasury no longer issues paper checks for social security. Funds must be deposited to a personel bank account.

If you do not have a personel bank account funds must be deposited to a usdirectexpress card account.

fms.treas.gov or fms bureau of the treasury runs the program but will not take complaints about the program as thier website refers you back to usdirectexpress.

usdirect express posting and website falsely implies the image that it is Comerica Bank, a bank in Texas. In fact usdirectexpress list an address for customer service complaints as being Comerica Bank of Texas.

usdirectexpress when asked will tell you they are not a bank but a debit mastercard company asscociated with Comerica Bank and only uses the Comerica name on thier cards but usdirectexpress is not Comerica Bank. There is no email address or phone number listed on usdirectexpress customer service website for Comerica Bank, only a postal mailing address. ( I have not mailed anything to Comerica, Texas, but I suspect Comerica would refer the customer back to usdirectexpress to further delay resolution)

the social security administration refers you to and will even help sign you up for a usdirectexpress card. The social security administration has nothing to do with usdirect express and will refer you to usdirectexpress if you have a problem.

If you update address information with the social security administration they do not communicate with usdirectexpress as to changes in your account. You have to contact usdirectexpress this is not told to you by the social security administration.

It is not possible to update your address information on the usdirectexpress website. I asked them and you have to contact usdirect express by phone to do so.  This is not made readily known by usdirectexpress and you have to ask.

The U.S. Attourney Generals Office will take complaints about usdirectexpress in regard to consumer protection law. I have not pursued anything under u.s. banking law although I strongly suspect problems exist here also in the way usdirect express does business.

U.S. Attorney General office complaints if accepted as valid take six to eight weeks to process. If usdirectexpress has already delayed satisfactory resolution in regard to your complaint two weeks or longer or funds are inaccessable this is a really long period of delay even assuming action is in your favor.

usdirectexpress is presently falsely avertising customer service response time. Payment of fees at he retail level and paint a false picture as to who they really are. Information about them and thier service is misleading from three if not four different directions. Treasury,Social Security,Banking and usdirectexpress themselves.

In closing I wish to add I have had a usdirectexpress card for the first two years of my social security retirement. I do not have a bank account and I find the use of the card works well for me. It has been after my card expired and my trouble getting a new card in a timely manner and having access to my funds totally denied and being unable to live and pay bills due to false advertising of services that has placed me where I am presenly at with usdirectexpress. If I ever do get to my funds I do not know if I will stay with them. They certainly do not deserve payment for non-provided timely service.

If you open a new bank account and wish to drop usdirectexpress you have to physically go into a social security office to do so. I have been told by social security it cannot be done over the phone.

Today is January 25 2014. I talked to directexpress on January 6 2014 stateing I had not yet recieved a new card. They stated a card was mailed to me December 6 2013. That card was mailed to my old address and for whatever reason I never received it. My address was changed and it was stated I should have a new card within five to ten days.

Directexpress advertises five to ten day delivery of a card. Both by written notification on thier website and recorded message on the phone. Both state if you have not recieved your card after five days to contact them.

Until you have a new activated card directexpress WILL NOT allow you to withdraw funds from your account with your old card stateing I could not go into a bank, show proper ID and my old card and get access to my funds period.

Every five days I did not recieve a card I would phone and they would say I should have my card by now. After seventeen days I still had not recieved a card and I called customer service once again. On each occassion I phoned I was informed I could pay $13.50 and a card would be expedited to me in two days. I did not elect to do this on January 6 2014 as my social security was not due to be deposited into my direct express account until January 15 2014. I still had nine days to get a card that was supposed to be in my hands in five days, 10 days at the most. Without the need to pay extra to get a card to me.

After seventeen days of not having a card I phoned direct express they tell me the TRUE amount of time it will take for me to get a card and access to my funds. I asked a lot more questions about how they do business, who they actually are and voiced the financial problems they had created in mine and others affected by me due to thier lack of concern and them locking up,basically stealing, my funds by blocking me any access to them.

This time I was handed off to a Superviser on the phone. I asked him if he was really a supervisor or just the person in the next chair. I questioned him about direct express and what was the TRUE delivery time to get a card to me. He again started talking about for $13.50 plus $4.OO plus UPS delivery fees all coming to about $30.00 a card coud be expedited to me. I interupted him during this and emphatically stateed to him I was not going to pay one cent to get something I should already have based on thier own advertising, and that NOT ONCE had usdirectexpress offered to do anything on thier own to get this card to me in a timely manner which shows they do not care at all about my situation and they had basically stolen my money by denying me access to it.

The superviser then offered to wave any charges for a new card or delivery, cancel the card I should have by now and changed my P.O. Boc mailing address to my physical street address and a new card is supposed to arrive to me by UPS on Monday January 27 2014. Four more days away.

I recieved the now CANCELLED card today eighteen days from order date. Monday adding four more days it will have taken twenty two days to get access to my funds, providing the card actually arrives and actually be activated to work.

 So basically what you are saying is the American taxpayers are paying for you to sit around and complain that LIFE happends. Really get over yourself. They sent you out a new card, it went to your old address, they issued you a new card. Not a ripoff and not a scam as they are doing what they can to help you. To be honest I FEEL ripped off since its my tax dollars going to pay for YOUR life. Thats the REAL rippoff here.

When ever a debit/credit card is going to expire, you do everything you can to get the new card BEFORE the current one expires. If you just sat back and expected that life would go smoothly then you only have yourself to blame. Its 5 to 10 BUSINESS days. Which means roughly two weeks. If they had to issue you a new card then its going to be 10 to 15 business days.