Report: #460606

Complaint Review:, USBI, OAN, ILD

  • Submitted: Thu, June 11, 2009
  • Updated: Mon, July 13, 2009
  • Reported By: Birmingham Alabama
    U.S.A., Clash Media Advertising Of London, UK; USBI, OAN, ILD Website adds Fraudulant phone co. charges to AT&T bill - USBI, OAN, ILD - Long distance, fax and voice mail services Nationwide

*REBUTTAL Owner of company: We're Glad You Protected Yourself

Show customers why they should trust your business over your competitors...

My AT&T DSL bill showed up with 3 other company charges. USBI (long distance service), OAN (e-fax service) and ILD (voice mail service).

I called AT&T and they immediately put a "third-party block" on my account so that no one can add services/charges to my account again. I was then advised to call the phone numbers provided for the companies in question on my phone bill to cancel/dispute the charges.

After calling the phone numbers listed for each of these companies, 2 of them gave me the same IP address (which is no longer a viable link) and the 3rd one gave me the website where the services were signed up for. The website was

All three companies did immediately cancel the service, at my request,and are issuing credits for the charges except for USBI. USBI would not issue a credit until they had emailed me the online application that was used to sign up for the service. Upon receiving the copy of the online application, it was noted that my home phone number was used but the name, address and email of the person who signed up was someone in a small town about 15 miles from where I live (assuming that the information on the application was valid) ....someone I don't even know.

I inquired with USBI as to how someone got my information and they said that often times, people will fill out personal information on a website and click the "agree" or "accept" box without reading the fine print. In the fine print it states that they are being signed up for a service and that charges will apply. Sometimes these people use their own phone number and other times they make one up (hence my phone number being charged).

Either way, if a person is entering contests for prizes on a website, shouldn't there be something more visible than the "fine print" to tell them that they are being signed up for a fee based service?? It's up to us to read the fine print (buyer beware) but this site makes it appear as though you're just getting a chance to win anything from and xbox 360 to iphones, etc., not advertising phone services!! That's false advertising!

Cdc - birmingham, al
Birmingham, Alabama
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This report was posted on Ripoff Report on 06/11/2009 05:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

We're Glad You Protected Yourself

AUTHOR: Ild-Customer Service - (U.S.A.)

Hi Cdc from Birmingham AL,

ILD recently posted an article on what you can do to protect yourself against cramming. Here's a summary, but you can read more on our blog at
Like any bill, it's important to closely review your phone bill each and every month because whether it's your phone bill, credit card statement, electric or cable, sometimes charges end up on your bill that you should question. Your phone bill should be treated like any other purchase you make, so take a few minutes each month and closely review all of the charges, just like you do with your bank statement and credit card statements.
Here's some great advice, courtesy of the FCC, on how to protect yourself and save money.
Ask yourself the following questions as you review your telephone bill:
1) Do I recognize the names of all the companies listed on my bill?
2) What services were provided by the listed companies?
3) Does my bill include charges for calls I did not place and services I did not authorize?
4) Are the rates and line items consistent with the rates and line items that the company quoted to me?
For more tips on how to protect yourself, visit our website and click through to our blog.

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