USPS United States Postal Service united states postal services Do not hornor insurance even with all supporting documents. Internet

i sent fashion jewelry to canada per ems, which comes with $100 insurance (so they say). item arrived damaged because opened by canadian customes and not repacked properly. i filed an insurance claim with usps, an eternity later i get a reply from them stating refund denied because i mailed a prohibited item. so i pulled up the list with prohibited items to canada online (nowhere is fashion jewelry listed), i print it out, and attach it to my letter of appeal....the thieves never got back with me!

 if you sent the item internationally, you would have had to fill out a customs form. On the customs form you have to provide the information and name of the item(s) you are shipping. SO this would mean the USPS would have KNOWN before hand what you were sending and the address/country it was being shipped to.

So if your item was prohibited, then why did they allow you to send it at all? And why did they allow you to get insurance on the prohibited item?

I have never seen guidelines from usps stating that certain items that are insured would not be able to be filed for a claim, if thats the case then why would anyone waste the expense of getting insurance?

USPS has made more than 1 mistake with me. I am glad that you put this information out there for all of us to be aware.