USPS Aka United States Postal Service Customer Service Call there customers liars, Dont have any customer service, Curseing, LAZY, Never paid me for there mistake and I have all the proof WHEN WILL THEY BE HELD ACCOUNTABLE, ITS THE US GOVERNMENT Sunnyvale, ST LOUIS MISSOURI, DENVER

Please I apologize for my improper grammer. But this is something that I SO frustrating. Just call the 800 number. Be a Irate but dont use profanity and ask for a international supervisor. You will understand my frustration. But worst of all. Is when you have evidence to proove you filed a claim and the guy tells you"FU I dont believe you. Thelast time you ever filed a claim was on JAN 3 i dont believe you. I am having a high volume of calls. SO go F off" I honestly cant remember if that was exactly said. But in that form using those words. I told him I faxed the paper work and I told him it was unfair that I dont get my claim because of there screw up and and tha is when he said this to me. I am still not getting service from the via email. Please read below. Thanks.


----- Original Message -----
From: "Kenja"
To: "Support@USPS"
Sent: Thursday, January 18, 2007 9:21 AM
[Incident: 070112-003352]


> Hi Amy,
>
> Just wanted to confirm and make sure you got my previous email. I will be
> anticipating your reply. Thank you so much.
>
> Ken Kurose
> ----- Original Message -----
> From: "Support@USPS"
> To:
> Sent: Tuesday, January 16, 2007 8:13 PM
> Subject: [Incident: 070112-003352]
>
> Hi Amy,

Now I feel like I am getting serviced. I will put in a good word for you. I
honestly do not remember the agents name. I spoke to so many of them. I do
have a couple numbers that maybe in reference to a confirmation number. Here
they are.
126036692
127205411
I do have a reference number from Australlia. that number is 3748538
Wait here is another number I got maybe its a confirmation number.
C030177508
I would really appreciate if you would call but I understand you cant.
Good Luck trying to get to a international supervisor. Im serious. Act like
a customer and watch what happens. If you would like a copy of my complaint
form I will be more than happy to either email or fax it to you. I have all
my paper work here. I appreciate your help.

Regards,

KEn KUrose
408-469-9792

>
>
> Discussion Thread
> ----------------------

> Response (Amy S) - 01/16/2007 09:13 PM
> Dear KEN KUROSE,
>
> Thank you for your reply.
>
> I am unable to call out. I apologize for the behavior and treatment you
> received from us.
>
> I understand your frustration on these matters. If I could assist you
> further I would. However, there is only one department that handles
> international claims and that is the International Department, which I am
> not a part of.
>
> The 1-800 number is where all International Claims are filed and resolved.
>
> I will be happy to document this problem for resolution. However, I need
> some additional information so this can be sent to the correct office and
> you can be contacted. Please reply to this email with the following
> information:
>
> - Agent's name or ID:
> - Do you have a case or confirmation number?
> - Whether you would like to receive a call regarding this issue (There is no
> guarantee that further information can be provided via email.)
>
> If I can be of assistance to you in the future, please don't hesitate to
> contact me. Thank you for choosing the United States Postal Service?.
>
> Regards,
>
> Amy S
> Customer Service Supervisor
>
> Customer (KEN KUROSE) - 01/16/2007 08:56 AM
> This is a copy of the complaint made in AUSTRALIA FILED BACK IN JULY. USPS
> CALLED ME A LIAR AND SAID I NEVER FILED UNTILL JANUARY 3RD! Please
> understand I paid the customer in australia to file this complaint; Just so
> I can get my insurance money back. After getting this. I faxed over a copy
> to John at 303-574-9650. If this is a wrong fax number I do apologize. But I
> got a call back from "John" confirming he got my fax. Shortyl after I got a
> call from someone saying I should be getting something in the mail to fill
> out and then send to USPS in ST louiis Missouri where they will cut me a
> check and send it to me by mail...It's now January. I still got nothing from
> you guys. When I called in DECEMBER the international supervisor told me she
> cant do anything unless i give her a reference number. I was upset because
> you guys should of had this. ON your end. JOHN confirmed to me that he got
> my fax. BUT YOU GUYS LOST IT. NOT ME! After spending 6 to 8 hours over the
> phone, being called a liar, getting told FU and hung up on, getting tossed
> from line to line like a ragged doll. I AM CERTAINLY POSITIVE you would be
> pretty upset. ESPECIALLY WHEN ITS A EMPLOYEE FROM USPS TELLING ME THIS. Im
> sorrry but that is so unprofesinal work ethics dont you think? Then on top
> of that. I am still not getting any of my money because you guys lost my
> paperwork. And on top of that. Im told FU. CAn you see how frustrating this
> is. Its even annoying just typing this email because I can't help but think
> to myself. This is just another conversation where it's going to not be
> solved. Honestly. After being put through all this and if you cant help me.
> Then I will leave this issue. I have all my emals saved and just want
> support from other people on what they think or feel if they were in my
> boat. Im not using any vulgar language like I got FROM USPS. So please if
> you would be so kind. Help me get this situation handled. I as well can
> understand where your frustation is comming from. Getting a email like this
> from a angry customer does not feel good at all. I know how you feel. But
> maybe you can do something about getting better support at the 800 numbers.
>
> As for the "For additional information and assistance you must call
> 1-800-222-1811" I WILL NOT CALL THAT NUMBER AGAIN. This number will toss me
> around for 30 minutes before I actually speak to a supervisor. Who will tell
> me to file the complaint with consumer affairs in San FRancisco and then
> give me not there business number but a fax number. It is EXTREMLY Pathetic
> and I feel SO OFFENDED BY the way I was spoken to etc. Having to go through
> many hours on the phone and making no progress is very UPSETTING. Maybe ONE
> OF THE BEST CS rep can call me.
> Customer Service is always number 1. I would appreciate a phone call if
> possible. Please I insist you try caling yourself and ask for a
> internationl supervisor. Anyway if you could call me I would appreciate it.
>
> Regards
> ken kurose
> 408-469-9792
>
> ----- Original Message -----
> From: "Support@USPS
> To:
> Sent: Monday, January 15, 2007 3:24 PM
> SERVICE EM... [Incident: 070112-003352]
>
> ==================== application File Attachment

> Shortcut to jkl.lnk, 1097 bytes, added to incident
>
> Customer (KEN KUROSE) - 01/16/2007 08:56 AM
> This is a copy of the complaint made in AUSTRALIA FILED BACK IN JULY. USPS
> CALLED ME A LIAR AND SAID I NEVER FILED UNTILL JANUARY 3RD! Please
> understand I paid the customer in australia to file this complaint; Just so
> I can get my insurance money back. After getting this. I faxed over a copy
> to John at 303-574-9650. If this is a wrong fax number I do apologize. But I
> got a call back from "John" confirming he got my fax. Shortyl after I got a
> call from someone saying I should be getting something in the mail to fill
> out and then send to USPS in ST louiis Missouri where they will cut me a
> check and send it to me by mail...It's now January. I still got nothing from
> you guys. When I called in DECEMBER the international supervisor told me she
> cant do anything unless i give her a reference number. I was upset because
> you guys should of had this. ON your end. JOHN confirmed to me that he got
> my fax. BUT YOU GUYS LOST IT. NOT ME! After spending 6 to 8 hours over the
> phone, being called a liar, getting told FU and hung up on, getting tossed
> from line to line like a ragged doll. I AM CERTAINLY POSITIVE you would be
> pretty upset. ESPECIALLY WHEN ITS A EMPLOYEE FROM USPS TELLING ME THIS. Im
> sorrry but that is so unprofesinal work ethics dont you think? Then on top
> of that. I am still not getting any of my money because you guys lost my
> paperwork. And on top of that. Im told FU. CAn you see how frustrating this
> is. Its even annoying just typing this email because I can't help but think
> to myself. This is just another conversation where it's going to not be
> solved. Honestly. After being put through all this and if you cant help me.
> Then I will leave this issue. I have all my emals saved and just want
> support from other people on what they think or feel if they were in my
> boat. Im not using any vulgar language like I got FROM USPS. So please if
> you would be so kind. Help me get this situation handled. I as well can
> understand where your frustation is comming from. Getting a email like this
> from a angry customer does not feel good at all. I know how you feel. But
> maybe you can do something about getting better support at the 800 numbers.
>
> As for the "For additional information and assistance you must call
> 1-800-222-1811" I WILL NOT CALL THAT NUMBER AGAIN. This number will toss me
> around for 30 minutes before I actually speak to a supervisor. Who will tell
> me to file the complaint with consumer affairs in San FRancisco and then
> give me not there business number but a fax number. It is EXTREMLY Pathetic
> and I feel SO OFFENDED BY the way I was spoken to etc. Having to go through
> many hours on the phone and making no progress is very UPSETTING. Maybe ONE
> OF THE BEST CS rep can call me.
> Customer Service is always number 1. I would appreciate a phone call if
> possible. Please I insist you try caling yourself and ask for a
> internationl supervisor. Anyway if you could call me I would appreciate it.
>
> Regards
> ken kurose
> 408-469-9792
>
> ----- Original Message -----
> From: "Support@USPS
> To:
> Sent: Monday, January 15, 2007 3:24 PM
> SERVICE EM... [Incident: 070112-003352]
>
> ==================== application File Attachment

> Shortcut to jkl.lnk, 1097 bytes, added to incident
>
> Customer (KEN KUROSE) - 01/15/2007 08:26 PM
> I'm sorry Amy. I got this language from a USPS Employee of yours. Maybe they
> should hire more people like you. I apologize for my rudeness. Now. I
> understand and am aware my package made it to Australia. Can you please call
> me in regards to this. I don't mean to sound so upset and rude. But
> seriously. I do not want to wait a hour and half just to get bounced around
> being put on hold forever. Can you please give me a number I can call you
> at. If you would like to call me. Please do so at 408-469-9792. I'm sorry
> for immaturity and my profanity. I am just ticked off.
> Regards,
>
> Ken Kurose
> ----- Original Message -----
> From: "Support@USPS"
> To:
> Sent: Monday, January 15, 2007 3:24 PM
> SERVICE EM... [Incident: 070112-003352]
>
> Response (Amy S) - 01/15/2007 04:24 PM
> Dear KEN KUROSE,
>
> Thank you for contacting the United States Postal Service about item number
> CP812252459US.
>
> The latest scan information regarding this item is it was delivered in
> AUSTRALIA at 7:31 AM on June 27, 2006.
>
> For additional information and assistance you must call 1-800-222-1811:
>
> Monday through Friday -- 8:00 AM to 9:30 PM (Eastern)
> Saturday -- 9:00 AM to 7:00 PM (Eastern)
> Sundays & Major Holidays -- Closed
>
> I understand you are frustrated. However, we are not going to assist you if
> you cannot write or talk in a professional manner.
>
> If I can be of assistance to you in the future, please don't hesitate to
> contact me. Thank you for choosing the United States Postal Service.
>
> Regards,
>
> Amy S
> Customer Service Supervisor
>
> Customer (KEN KUROSE) - 01/12/2007 10:20 PM
> I AM NOT EVEN GOING TO CALL THIS f**kED UP NUMBER!! I HAD A POSTAL SERVICE
> EMPLOYEE FROM THIS NUMBER SAY "f**k YOU" AND HUNG UP ON ME. HE SAID "SIR I
> HAVE A HIGH VOLUME OF CALLS AND I DONT BELIEVE YOU" I TOLD HIM "I HAVE PROOF
> RIGHT HERE IN MY HAND' HE SAID "f**k YOU" AND HUNG UP ON ME. NEXT... IT
> TAKES ME 1 1/2 HOURS JUST TO GET TO A INTERNATIONAL SUPERVISOR ON THE
> f**kING PHONE. I HAVE MADE MY ATTEMPTS ALREADY 5 TIMES THROUGHOGHT THE YEAR.
> IM SOOOOO PISSED ABOUT THE CUSTOMER SERVICE LINE YOU GUYS HAVE!!! IT
> SUCKS!!! I DEMAN MY INSURANCE MONEY! YOUR IDIOT PEOPLE DONT HAVE ANY
> CUSTOMER SERVICE WHAT SO EVER!!!! THIS IS ALL BULLSHIT!! I PUT THIS ON MY
> MOTHERS DEATH! I SWEAR TO YOU. YOUR EMPLOYEE TOLD ME "f**k YOU" I NEVER
> STARTED CURSING UNTILL THIS s**t HAPPEND!! WHY DONT YOU CALL YOUR
> f**kED UP 800 NU8MBER AND ASK FOR A f**kING INTERNATIONL SUPERVISOR! YOU
> WILL GET BOUNCED AROUND AT LEAST AT LEAST 1/2 HOUR BEFORE YOU GET BOUNCED
> AROUND LIKE A BEAT UP DOLL. GO FIGURE WHY MY INSURANCE MONEY AND CLAIM NEVER
> GOT DELT WITH!! ITS BECAUSE OF YOUR SERVICE!! HAVE A f**kING PROFESIONAL
> SUPERVISOR THAT KNOW WHAT HE IS DOING CALL ME PLEASE! I ALREADY CALLED
> CONSUMOR AFFAIRS! I CALLED THE NUMBER IN WASHINGTON! AND STILL! NO f**kING
> CALL!! I HAVE ALL MY PAPER WORK THAT SHOWS PROOF I DID MAKE MY CLAIM AND I
> GOT THE NUMBER AND ALL THAT YOU GUYS NEED IN ORDER TO MAKE MY CHECK OUT!!
> YOUR STUPID IDITO WORKERS NEVER SENT ME THE PAPERWORK THAT NEEDS TO GO TO ST
> LOUIS MISSOURI. TO PROOOVE I MADE MY CLAIM I HAVE A REFERENCE NUMBER BACK
> FROM JULY WHEN THIS BULL s**t SHOULD OF BEEN HANDLED.
> PLEASE CALL ME. I AM GOING TO MAKE A HUGE ISSUE ONLINE ABOUT US POSTAL AND
> THE SERVICE ALONG WITH MY PAPER WORK THAT SHOWS ALL EVIDENCE THAT I DID MY
> SIDE OF THE JOB. YOUR DUM RETARDED GOVTMT WORKERS ARE SOO SCREWED UP AND
> HAVE THE NERVE TO SAY HE DOESNT BELIEVE ME??? CALL ME I GOT THE
> PROOF!@!!!!!!
> KEN KUROSE
> 408-469-9792
> OH ON THE 3RD OF JANUARY YOUR OTHER IDIOT EMPLOYEE TOLD ME THAT IWILL GET MY
> PAPERWORK THAT WILL ALLOW ME TO GET THE CLAIM MONEY. IN RETURN I GOT NOTHING
> BUT A f**kING SURVEY!!! I FEEL LIKE YOU GUYYS ARE MAKING ME LOOK LIKE AN
> IDIOT!!!! THIS IS UNFAIR!!! WHY DONT I GET MY f**kING MONEY WHEN i CLAIMED
> MY INSURANCE ANED PAID FOR IT!!!! I HAVE EVERY f**kING RIGHT TO SPEAK FREELY
> OF THIS!!! YOU GUYS ARE STEALING AND BEING UNFAIR!! SO PLEASE HAVE A
> PROFESIONAL CALL ME IN REGARDS TO THIS. I WANT SOMEONE IN THE UPPER
> MANAGMENT! I HAVE WASTED AT LEAST 4 HOURS OF MY TIME TRYING TO GET THIS
> STUPID a*s CLAIM GOING!!! ITS NOT THE MONEY ANYMORE!! ITS THE f**kING
> SERVICE!~!!! I WILL DO MY MOM IF I AM WRONG ABOUT MY COMPLAINT!! THIS I S A
> FIGURE OF SPEECH BUT THIS IS HOW SERIOUS I AM!! I AM BEING
> TREATED LIKE DIRT AND I NEED TO GET MY WORD OUT!!! REFERENCE NUMBER AT THE
> BOTTOM IS THE ONE MY CUSTOMER GOT AFTER THER PACKAGE GOT BROKEN! I EVEN PAID
> CUSTOMER TO GO BACK TO USPS TO HAVE THIS s**t HANDLED
>
> KEN
>
>
> As our customer, your privacy is important to us. Please see our privacy
> policy at www.usps.com
> -[---001:010257:28511---]
>
>

Ken
Sunnyvale, California
U.S.A.

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