USTF Corp Sold a 2009 International Pro Star Truck to us that had bottles of urine in the cab along with misinformation about the conditional of the truck, knowing that we were located in California and would n Dallas , Texas

Per the original report below made by Feroza and Sheik Fariyad dated 5/25/12 regarding the purchase of a 2009 Pro Star Truck, please note the following response:

1. Unprofessionalism of Bryan Garner (salesman): 

USTF CORP has been in business 17 years buying and selling heavy used equipment, truck and trailers at wholesale prices worldwide. We have a strict policy regarding professionalism and standards of quality in how we do business. After hearing Sheik Fariyad's description of Bryan's tone when speaking to him, Bryan was was immediately spoken to regarding any unprofessionalism that occured. Secondarily, the customers also requested a personal apology letter from Bryan which he wrote and emailed directly to them.

2. Cleanliness of Truck: 

Unfortunately, Bryan was not present to supervise the process of washing the truck as our company is in a different state than the location of the truck. However, he did ask the vendor to wash the truck before releasing it. Once the truck was paid for and washed per the vendor, the truck was released to a driver hired by Mr. Fariyad to be delivered in California, therefore, it should be noted that the driver of the truck should also be considered in questioning the condition of the truck once it arrived at the final destination.  

3. Hidden Hood Damage:

Bryan emailed Mr. Fariyad several pictures of the front and sides of the truck including the damage, which was clearly visible. These pictures were taken when Bryan personally inspected the truck and were immediately sent to the customer via email. After looking at the pictures, the customer called Bryan and asked him for a discounted price due to the damages. Bryan told the customer that there was no discount price because the truck was being sold at wholesale pricing, as-is, which the customer was completely aware of during the entire negotiating process. Please note that the customer had the opportunity to personally inspect the truck as well but chose not to do so. 

4. Tires:

Bryan stated that the tires were at 50% or better. The customer stated that the 4 back tires were at 9/32, 2 tires were at 13/32 and 2 tires were at 15/32. Brand new tires are at 16/32 therefore, all tires met the 50% requirement.
5. Mileage: 

Mr. Fariyad was considering two different trucks with different miles and pricing. Several email exchanges and phone calls were made between Mr. Fariyad, his banker and Bryan deciding which truck to purchase. In the end, he chose the truck with higher miles because of the lower pricing. The truck was first advertised in November, 2011. Based on 6 invoices sent to me by the vendor for repair work done on the truck, the miles were indicated as follows: on November 7, 2011 the miles were 442,467. On December 5, 2011 the miles were 455,854, on December 20, 2011 the miles were 462,306, on January 13, 2012 the miles were 473,836, on February 8, 2012 the miles were 483,652, and on February 27, 2012 the miles were 491,691. Bryan invoiced the customer on March 5, 2012 (4 working days after the last repair date of February 27th) and we received wire confirmation for payment on March 9th. This was a working truck and was not taken off the job until the customer was invoiced and payment to the vendor was made. Please note that the miles were at 491,691 on February 27, and more than likely not driven very much after that. Thus, the miles were at 491K at the time of the purchase as Mr. Fayihad stated.  

Thank you.