Report: #1117472

Complaint Review:

  • Submitted: Tue, January 21, 2014
  • Updated: Tue, January 21, 2014
  • Reported By: Ncbabi — queens New York

    , Select State/Province
    USA Incompetent , Dishonest, False promise salt lake city Utah

Show customers why they should trust your business over your competitors...

Had the worst experience with this website. They are dishonest & has no integrity. I order a set of bindings since Christmas & the product never came (I figured it was delayed because of the storm)I called them up and they initially apologized they dropped the ball and offer me the product w 25% off or free overnight delivery. At this point it wont make it in time for my trips planned so I took the 25%off instead of the overnight. Only to find out they ended up shipping the product to me with 2 day shipping and full price. After going back and forth with the staffs & asking for a manager to call me back. The manager never called back but the staff said they will cancel the 2day shipment and reship the bindings out to me with 25% off via ground shipment. Then the very next day they had the audacity to cancel my entire order and state they will no longer sell me the bindings. This company is incompetent & they do not live up to their promise. They have zero integrity & poor customer service. Luckily I found that was selling the product for a much cheaper price and free shipping and they arrive in 2 days.  


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