Complaint Review: V2Premier And ShopNBC
In December 2002, the power supply went out on the computer, after several hours of dialing phone numbers and talking to "techs" they sent another power supply, the usual 7-10 business days actually takes 3+ weeks. In the meantime I am again not able to use the computer for my business.
On February 24th, 2003, the unit just plain died! It has now been 3 weeks since they were going to send me three parts and I still only have one of the parts. After several more hours of phone time, they don't know where the parts are or why I did not receive them. Again, THREE weeks I have not been able to use the computer for my business and by time I get the parts
it will be another 2-3 weeks.
I have asked for them to take the computer back and refund my cost however we received the blanket statement that they would not take a return after 30 days. American Express is looking into the matter as they have a department that deals with these issues. They have agreed to send a tech to replace defective parts or replace the tower if they are not able to fix the unit however they won't send the tech until I receive the parts....this could be NEVER!
When talking to the phone numbers given they basically bounce you back and forth between the Minnesota and Altanta offices each blaming each other for the problem.
I have had enough of both V2Premier and Shop NBC. I strongly feel that ShopNBC should remove this company from their programing and take responsibility for the customers they have assisted V2Premier in taking advantage of.
This report was posted on Ripoff Report on 03/13/2003 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/v2premier-and-shopnbc/chaska-minnesota/v2premier-shopnbc-rip-off-chaska-minnesota-49103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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