• Report: #548085
Complaint Review:


  • Submitted: Thu, December 31, 2009
  • Updated: Thu, December 31, 2009

  • Reported By: WEEZ — CHATTANOOGA Tennessee United States of America
PO BOX 2036 CHERRY HILL, New Jersey United States of America


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I received a phone call from the "member services" department telling me that I was a lifetime member and they were offering a new package and wanted me to look at it.  I didn't know I was a lifetime member; thought I had forgotten, but I did remember something about the name of the company. 

My father wasn't well and I was busy taking care of him. I first told him no that I wasn't interested but he told me I would have 45 days to review the information and would receive an immediate refund if I chose not to participate.  I agreed just to get him off the phone.

When I received the information I quickly reviewed it; found that he had completely misrepresented the package, instead of 45 days I had only 30.  I reviewed it and immediately returned it. They received it on October 5.

I waited a month for a refund but received nothing.  I began a dispute with my credit card company but, since one of their questions was about contacting the company, I decided to call the company at their 800 number.

I called them and was told that they had received the package and it would take 2 billing cycles to refund the money.  In the meantime, I was going through my files and found that in 2004 I had joined this club but then cancelled my membership.  I never received a refund on that.

Today is December 31, 2009 and I have still received nothing.  I refiled the dispute with my credit card company and tried to call the 800 number once again.  The number rang busy, a quick busy, as though it was out of order.

This is a total ripoff and I would advise people to hang up on these telemarketers.

This report was posted on Ripoff Report on 12/31/2009 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vacation-club-cheap-trips/cherry-hill-new-jersey-08034/vacation-club-cheap-trips-private-vacation-club-did-not-refund-my-money-cherry-hill-new-j-548085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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