Vacations made easy Reservation never booked, card was charged Internet

 BEAR OF THIS COMPANY....we booked a 6pm show for 12 for pirates voyage in Myrtle beach, and a day later were notified that the show was sold out, but they offered us seating for the 4pm show, which we took...order was confirmed and credit card was charged... the day of the show, we arrive at pirates voyage theater and after 15 minutes of trying to find our reservation, we are told no reservation exist..the 'vacations made easy' never booked our show, yet charged our credit card......

this company tried to say they tried to contact us earlier that morning, which is false because I have no received calls or voicemail or emails from them since booking 2 days prior. Ruined a whole day of family vacation for us, and never offered an apology or any compensation. Took another 3 calls of being putnon hold to confirm that our charges would be reversed on our card...totally unprofessional ethics, policies for a company, and a showing of complete disregard for customers