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Report: #1361638

Complaint Review: Valley view Equine Transport - Nationwide

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  • Reported By: Tammy — Chicago Illinois USA
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  • Valley view Equine Transport Nationwide USA

Valley view Equine Transport Leigh Valley view Three days late with my horse because of lies North wales Nationwide

*Author of original report: RESOLVED

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 I would NEVER recommend this company to my worst enemy. Leigh was very rude and lied quite often to me (horse owner), my trainer, and barn managers. I was supposed to receive my horse on Friday but her story changed MULTIPLE times and I did not receive him until Sunday afternoon. This would have been acceptable if she communicated that to me from the beginning. When asked for updates, she stated she did not need to give me an itinerary of the horses she has on board with my horse. While this is true--I did NOT ask for an itinerary--but simply asked for an ETA from the first conversation we had. She was unable to provide me with one all weekend. She would beat around the bush giving me broad answers such as "tomorrow morning" "Saturday afternoon". When I asked for a specific hour she thought she would be at barn (as I have a family and my barn manager needed to be there since none of us live on property) she finally told me Saturday by 6-7pm. First of all, last I checked, 6-7pm is not afternoon. So it was nice to be lied to again and lead on to believe my horse would have been home...Friday evening, Saturday morning, and then Saturday "afternoon". She hung up with me Saturday around 3pm letting me know she's leaving a pony on trailer and heading straight to my barn "now." She called barn manager and told her she wants to drop pony off first since pony is an hour and a half away from where she is and then my horse. Why has the story changed? Barn manager told her that my horse was on trailer too long and its inappropriate. Leigh then asked for a stall to let pony rest. This would have been okay if there was a stall available but the barn is completely full. Leigh was upset with barn manager telling her there are no stalls to accommodate to the pony she had on her trailer. So Leigh rudely told barn manager I would get my horse between 9-10pm. Interesting because ten minutes prior she told me 6-7pm. Furthermore, Leigh herself never called me to let me know if the time change (as well as every other update Leigh failed to tell me).

I texted Leigh at 630pm Saturday letting her know I would leave my house in an hour as the barn is an hour away from me. No response. At 758pm I called her to confirm we're still on track to meet tonight. She did not answer call but texted me stating she would call me in five minutes. This did not happen. I called again at 828 after she did not call in five minutes as stated per her text. Nothing. At this point I knew something was off and I would not see my horse that night. I called again at 842pm and nothing. My husband then texted me "I spoke to her. He will be here tomorrow at 2pm." My horse was at another barn overnight. In MICHIGAN. (My barn is in Chicago). This would have been okay if WE planned this would happen. It would have been okay if she told me in advance. The very last conversation I had with her she stated "I'm entering Indiana coming straight to you. I'm not dropping the pony off because your horse has been on trailer longer" so how am I not notified of this change of route and ETA?! She promises that she'll always update and notify owner but clearly made the decision drove however long she had to drive with the intention of keeping my horse overnight in an unfamiliar barn BEFORE consulting me. She continues to talk about DOT laws as if I don't understand when I clealrly understand. I never minded nor asked her to rush or break any laws. I simply asked for an ETA and for her to honor it. When a hauler books these different horses for different routes, one would hope it was planned out in advance and every horse will have their own eta.

Now I understand horses are not easy to haul and things happen. I even told her I can't stand driving 40 minute drive to work so I don't know how she does it. For my horse to arrive on Sunday rather than Friday, something clearly is not right. The next morning she said she would notify when he was loaded. She did not. I had to text her. She called and told me she left an hour prior and would be there this "afternoon". This is hard because more than one person is involved and will be awaiting horses arrival. Finally I asked what her GPS says her eta is? She finally responded 1230. Then she went quiet again. I wanted a confirmation when I left to barn that I won't be waiting as I did the night prior. Nothing. I get to barn and barn manager and I were waiting. My son was sick so I timed it so I'm at the barn right around the time she would be there. I texted her my son was sick and to please let me know. She called me rudely and stated "I know your son is sick but if anything changed I would tell you". Had this been any other person I would believe it--but she did not notify when she realized my horse wouldn't be picked up Thursday night as the contract clearly stated. I had to ask for an update. She did not notify me when she actually picked him up like she PROMISED she would. She did not notify me when the route changed from Illinois bound to michigan bound when she promised my horse was being shipped before pony. She did not notify me when she made the decision to board my horse at a barn overnight. I was the one who had to ask her for updates because she was not providing them. So no--she would not have updated me of a change. While this conversation took place I asked how long was left and she said 16 miles from Chicago line. Why is it difficult to be direct with numbers and actual barn address? She then stated demanded a vet and said she would not drop my horse off without a vet. I stated I had someone at the barn to assess my horse upon delivery. She stated she would not hand over my horse without a vet. On a Sunday, it was rough finding a vet to come out in 15 minutes?! Furthermore, the owner should be the one requesting vet. A hauler should not HOLD my animal hostage when I choose otherwise. Finally I told her the vet would come out of her shipping money as that was her request. She then stated she is not paying for anything--she got into an arguement and hung up with two barn managers and owner of barn.

Very unprofessional. I NEVER have left a poor review, nor do I have ill intentions--however, I chose Leigh because her reviews were rest. Out of 22, only three or four were bad. Well the 3-4 bad review were EXACTLY what happened to me. A trend was found: poor communication, refusing to state the ETA, lies, excuses, and change of story. She stated a guy she usually drives with canceled on her before she left Florida. I understand things happen. Of course--had I known that, and had I known my horse would be on a trailer for 36+ hours, boarded at another facility overnight, I would have respectfully turned down her service and looked elsewhere. I want to save the heartache for another anxious horse owner. Do your research besides Facebook alone, read the bad reviews and look for the trends. Look at Yelp and read the review that "is not suggested". Very descriptive stories are under her name--and they are ALL the same story. It's unfortunate. She sounded very sweet and professional--until she had my horse.

This report was posted on Ripoff Report on 03/14/2017 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/valley-view-equine-transport/nationwide/valley-view-equine-transport-leigh-valley-view-three-days-late-with-my-horse-because-of-1361638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

RESOLVED

AUTHOR: - ()

POSTED: Wednesday, March 15, 2017

Matter is resolved. Horse is home and happy now. There was a misunderstanding with route. Valley View means well and has no I'll intentions.

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