Report: #1146104

Complaint Review: Value Point Distribution

  • Submitted: Mon, May 12, 2014
  • Updated: Mon, May 12, 2014
  • Reported By: Elizabeth — Mount Ayr Iowa
  • Value Point Distribution
    775 Blithedale #529
    Mill Valley, California

Value Point Distribution hot tub maintenance and upkeep Mill Valley California

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I ordered my hot tub from Value Point Distribution in 2011 and it was suppose to take 4-6 weeks to make, but because of overwhelming orders at that time they told me it would take longer.

I was okay with that, until when I called them they wouldn't answer the phone or return my emails.  They finally started returning my emails occassionally, but only after I sent them very upsetting messages, because I was upset with them for not getting back in touch with me in a timely manner.

Finally, it took them almost 2 years to get it made and sent to me.  I received my hot tub at my house in January 2013.

I never dreamt at that time, that I would have as much trouble with it as I have had.  It will be 1 1/2 years June 2014, since we have had our hot tub and have had 4 heaters put in it.

I have tried to get them to come from California to Iowa, to my house and fix it for me, but they still haven't done it.  I am still working on this, but don't know if I will be successful or not.

They are at least answering the phone when I call now and I actually am talking to someone.  I just feel like it is terrible that for as much trouble that I am having keeping heaters working in my hot tub, that they can't send someone to my house to fix it.

All I want is for my hot tub to be fixed, so I can enjoy it.  I don't think that is asking to much since it was new when I got it.

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This report was posted on Ripoff Report on 05/12/2014 07:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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