value point distribution Crystal Lee and Steve Winston First no delivery of $2,413.00 Hot Tub. Wait 8 months for promised refund then the refund check bounced! Mill Valley California

On October 9, we ordered a hot tub from Value Point Distribution from a man named "Chris". We paid $2,413.00, which included $414.00 to have it delivered to Hawaii. We were told that it would be shipped on November 20,2013.

On November 20, 2013 we received an email labeled Hot Tub Delay from Steve Winston informing us that the trucking Company called and our spa would be arriving weeks later to the warehouse in California and will ship out to us with tracking on December 5, 2013.

After many, many calls on January 20,2014 a man named "Vincent" told me that they cannot ship to Hawaii so will be giving us a full refund in 3 weeks or by Feburary 12,2014. Again after many calls on May 12, 2014. I was told that I would get an email from "Crystal Lee" at that time she stated that we were on the refund list. The refund is still in process. She would check with Accounting to see if there's any way they could epedite our credit. Sorry for the delay.

On May 15, 2014 I recieved an email from Crystal communicating her responsibility for the debt and to propose a payback plan of 6 monthly payments of 402.17 on the 30th of each month starting on May 30, 2014. Our first payment came the 3rd week in June and the refund check bounced. The account was blocked.

Now it is July and they are 2 months behind on the Refund Agreement that Crystal Lee signed plus they owe now for the refund bank cost. We are senior citizens with a small farm and can't afford to get this amount of money stolen from us.