• Report: #532199
Complaint Review:

Valvoline Instant Oil Change

  • Submitted: Wed, December 02, 2009
  • Updated: Wed, December 02, 2009

  • Reported By: Brandon — Pasadena California USA
Valvoline Instant Oil Change
1405 Sepulveda Blvd Manhattan Beach, California United States of America

Valvoline Instant Oil Change VIOC Deceptive Business Practices, Lying, Overcharging customers Manhattan Beach, California

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I needed an oil change and pulled into Valvoline Instant Oil Change in Manhattan Beach, CA. The greeter,a young girl who seemed to know nothing about automotive products first asked me what type of oil I wanted. When I said 30 Weight or whatever is cheapest, she told me they were "Out of the cheap oil" for the $38.99 oil change but could provide me with "premium oil" for $53.99. When I asked what type of oil this was she had no idea.

I had always thought Valvoline was a premium oil to begin with (probably based on the commercials), so I questioned why an oil change would cost $53.99, and what kind of oil could justify $15 more she just shrugged.

It is obvious they are just trying to push people into a higher service charge, and given the fact that we really have no idea what oil they are actually putting into our cars, I thought this was ludicrous. I did a little more investigating and discovered this is how Valvoline works, their whole goal is to grab as much $$$$$ as possible from consumers.

Interestingly, there were no cars being worked on at the time, and in the past I've noticed there rarely are cars in this shop when driving by. No wonder. Hopefully the word is out on these crooks and they will go out of business soon.

I recommend avoiding these national brands like Valvoline and Jiffy Lube, and using a local mechanic to do regular maintenance. You never know for sure about mechanics, but it's pretty obvious companies like Valvoline are just a bunch of crooks.

How does an Oil Change shop run out of oil ????

This report was posted on Ripoff Report on 12/02/2009 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/valvoline-instant-oil-change/manhattan-beach-california-90266/valvoline-instant-oil-change-vioc-deceptive-business-practices-lying-overcharging-custom-532199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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