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Report: #1291265

Complaint Review: Valvoline instant oil change - Wallingford Connecticut

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  • Reported By: H915 — Wallingford Connecticut USA
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  • Valvoline instant oil change 720a N Colony Rd Wallingford, Connecticut USA

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 Today I went in for a quick oil change. The service worker was professional and down to earth. As the oil change was coming to an end(this is where it goes downhill) I start my engine and it's completely dead. Now I just recently purchased a certified vehicle and have had no issues with my battery ever, even on our recent negative temperature days. So now I'm being told that it's going to be $120 to replace, very convenient place to suddenly die. As they're giving me the service plans I'm online searching scams that have been noted from valvoline in the past, sure enough the car battery scam had happened to someone else. I quickly refused the battery exhange and told the manager (who was now suddenly wandering my car) to jump it and that I'd wait 10 mins to see if my battery was indeed dead. At this point the manager seemed to have this look in his face like oh f*** he's calling out the scam)( I was even asked if I wanted to smoke a cigarette with the serviceman working on my car, probably to get me away from from my car)I waited the time, cut the engine, turned it, and sure enough it started with no issues. A fair warning to all, be careful and if your gut tells you to call bs, act on it. I managed to save $120 on a bs dead battery scam. Don't go here.

This report was posted on Ripoff Report on 03/02/2016 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/valvoline-instant-oil-change/wallingford-connecticut-06492/valvoline-instant-oil-change-vioc-post-oil-change-battery-scam-wallingford-connecticut-1291265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

You're amusing.

AUTHOR: - ()

POSTED: Saturday, March 05, 2016

 It's cute and amusing to see you trying to troll one persons experience that you haven't actually gone through. You pick and choose which lines to go after and seem ignore the big picture that this stuff happens and until you can actually say you've had an experience your opinion really doesn't matter to me. Clearly you just want to run your mouth for arguments sake and downplay the fact that places like this do indeed pull scummy s**t from time to time. You bore me, now go ahead and tell your employers that I won't be making any more comments about the company. Your lunch break is almost over now, get back to those cars.

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#3 Consumer Comment

A minimum?

AUTHOR: Robert - (USA)

POSTED: Saturday, March 05, 2016

Sorry, if I am writing down too many words for you to handle.  But this is a Public web site and the public is allowed to comment...without regards to any sort of word count.

 

So you say that I swear up and down that this experience was a scam almost going to the place to bait this occurrence. Well let me start out by saying that this is completely false

- Really, so I guess you just used the word "scam" in your title and several other places in your post not because you believe it but because it sounded better...right?  I never said you went there to bait them, I just wondered why, if this was the first thing on your mind when your battery died you didn't do your research before you went there.

Let me guess, you'd just shrug your shoulders and let them take you for an idiot right?

- No, I'd have them jump the battery and if they refused to call AAA.

So if you want to rebut this go right ahead, but if you're going to, explain to me how a car can suddenly go from having a good battery to a claimed "dead" battery at a service center, get jumped, and now continues to work as great as it did prior to this whole experience and not be a scam to reach their quota?

- My point EXACTLY.  In all of your "research" how come you didn't come up with the answer to this question?  Are you saying these "oil jockeys" are too smart for you and everyone else who had this scam happen to them?  After all since you don't seem to know how they did this, there must not a single customer who was able to figure it out either.

Look, if you think it is a scam that is your opinion, but just own up to it when someone "calls" you on it on a PUBLIC forum.  But unless you have a lot more proof there is really no way to show it one way or the other.  Because guess what..there are cases where what someone thinks is a perfectly good battery just dies.
 

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#2 Author of original report

Strange coincidence to have battery in perfect working order die.

AUTHOR: - ()

POSTED: Thursday, March 03, 2016

 Hey Robert. So you say that I swear up and down that this experience was a scam almost going to the place to bait this occurrence. Well let me start out by saying that this is completely false. First and foremost I normally take my vehicle to be serviced in a different town at a different corporate service center, but it was early afternoon and I didn't want to be stuck at this establishment for over an hour+ waiting for them to go under the hood. I'm new to the town I live in so I searched some local service centers with good ratings hoping to be in and out and continue my day. I'm also very familiar with service centers like Monroe and jiffy lube being caught on vehicle pov surveillance scamming the undercover customer. So I went to this place on good faith from other customers, did I see some bad reviews? Of course I did but I didn't let that discredit the service center because they were outdated. I went to this place with an open mind and positive attitude, I spoke with the service attendant frequently as he went back and forth completing his process. It wasn't until I tried to start my car and saw the manager lingering around my area more generously than the had with the other customers that raised the red flag. I apologize for being more aware of my surroundings, and when to call b***s***. When I sensed that something was up and how my car in perfect working condition goes into a service center for an oil change suddenly tries to leave but magically has a dead battery, yes I call that a scam, Especially when I'm told by the serviceman that Everything is in good working condition not 10 minutes before I'm asked to cut my engine! Yes I did an online search to check and see if anyone else has had similar issues at other branches, you're going to tell me you aren't if you had a nagging suspicion that something clearly wasn't right? Let me guess, you'd just shrug your shoulders and let them take you for an idiot right? I'd sincerely doubt that. I hope. No I didn't trust the manager after that considering the vibe he was giving off, yes I refused the offer to go have a smoke with the serviceman to stay with my vehicle. Sure enough when I insisted that I wanted my car jumped and I intended on waiting to see if the battery was indeed dead the manager had this really guilty look on his face. As to explaining how the battery could lose the charge and etc. Robert why don't you do your research and figure it out considering you want to call me out on it. I personally have no fking idea, but what I do know how to read people and trust my gut instinct. So if you want to rebut this go right ahead, but if you're going to, explain to me how a car can suddenly go from having a good battery to a claimed "dead" battery at a service center, get jumped, and now continues to work as great as it did prior to this whole experience and not be a scam to reach their quota? I mean it seems like you have plenty to say about this whole situation, but if you've never experienced this issue its probably best you keep your words to a minimum.

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#1 Consumer Comment

Why is everything a scam..

AUTHOR: Robert - (USA)

POSTED: Thursday, March 03, 2016

Let me first start off by saying I have no idea if you did or did not catch this person in a "scam", and while I am sure you will swear up and down you did, you seem to be inferring quite a bit.

You are basically saying that it was an interesting coincidence that your battery just happened to die when they were doing an oil change.  Where yes, that is very convienient..

But what is almost as interesting is that when this happened the first thing you did was to hop on your phone and start to look for scams.  It is almost like you were expecting to get scammed.  Which of course makes one wonder if scams were such a big thing on your mind why didn't you do this type of research before you went there?

What else is interesting is that you bought a "Certified" used car.  Why?  Because one would expect that since it was "Certified" that you would not need to do an oil change at it's next interval which would be 3 months or 3,000 miles.  Anything less than that I would have required the dealer to do it.   So this isn't a case where you bought the car one day and went to get an oil change the next.

Now, I did a quick look for these "scams" as well.  I did find a few complaints about battery tests being wrong, and most of those seem to revolve around a battery being reported as going bad, when in reality it looks like they put in the wrong specs for a battery(such as 750 CCA instead of 550 CCA) so of course even a good battery would be reported as bad.  If that is a scam or just trusting that some minimum wage "oil jockey" knows how to run a battery test is something you need to decide.  But I didn't see any where the battery actually died.

I am not saying that you are wrong or right, and no I do not now or have I ever worked for them.  I am really just wondering why if the first thing you do is think "scam" why did you go there in the first place?

I am also curious about one thing.  I have left my lights on for hours as well as leaving things such as my radio on and I am still able to start my car with no problem.  So please explain how they were able to drain your battery in the 10-15 minutes that kept it from starting?

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