RE: VAN CHEVROLET/CHUCK MULLINS, GM, MATT CERRETA GSM, Shawn
McEniry Service Writer, Derek HADDAD, Service Grunt
I just dont understand these dealers in Arizona. Especially the Vantuyl dealerships that
continue to try and completely and royally screw people over in the service
department. Its just unbelievable how
This story happens to deal with Van Chevrolet and all the
people mentioned above. My wife and I
just bought a 2007 Cadillac Escalade. I
wanted to take it to Van Chevrolet to have it inspected and then have some
warranty work done. Turns out that I needed
rear brake pads. Keep in mind that my
relationship with Van Chevrolet didnt start off very well about a year
ago. I caught them in numerous lies when
I first took one of our escalades there.
They didnt do certain work like the alignment, they didnt change
fluids like they said they did etc. I
completely lost it when they didnt do the work the first time and had another
dealer catch them in the act. Van
Chevrolet did correct the problems the first time though so I thought I could trust
them. Well I was wrong once again.
I took the vehicle to them to have the rear brake pads,
alignment, and brake flush done. Keep in
mind that I wanted to have OEM Cadillac Brake Pads put on as well. I even gave them the invoice from the dealer
in Tempe where I wanted them to get them from.
I was getting cost plus 10 percent on these pads. Instead they ended up putting the cheapest
Non Ceramic pads on there.
First of all they didnt even do the alignment. The Tow adjustment was completely off. Then I took it to another dealer and they
said the brake flush had not been done either.
The fluid was pretty dark and it was pretty evident. Then our brake pads were squeaking every time
we came to a stop. It was the worst
noise I had ever heard. We have 10 cars
so I know cars pretty good. I also know
when something is not acting right on a car.
So I decided to take it to Just Brakes in Mesa, AZ who have lifetime
warranty on the PADS. I decided I was
going to video Tape the whole process which I will be putting up on my UTube
very shortly. I will attach a link at a
So when they took the brake pads off it was discovered right
off that they never took the rotors off and machined the rotors. How do we know this? The factory clips had never been
removed. When we did remove them there
was fresh rust behind them. The video
will clearly show this and the rotors never been turned. Then they took the hardware off and discovered
the Guide Pin and the ears on the pads were completely DRY! This is very bad. The guide pin should have been greased a
little bit along with the ends of the brake pads called the ears to Stop and
prevent squeaking. Not turning the
rotors is just completely lazy and a huge mistake as well. I have all of this on video. Then we took the front wheels off and it was
discovered that my fronts needed to be replaced. Van Chevrolet gave me no 24 point inspection
sheet to let me know this. Then we put the
vehicle up on the alignment rack and it was discovered by Just Brakes in Mesa,
AZ that the Tow adjustment was severely off.
Van Chevrolet did not even do the alignment but gladly charged me for
If I never would have taken my vehicle to Just Brakes for a
second opinion and third opinion I would have never known.
Yes people, I am telling you to start taking your car to
another source just to make sure you car or truck or RV or Boat is actually
getting the work done that you paid for.
It has now come to this in this world.
Its sad to say but you just cant trust VAN Chevrolet and most of these
dealerships. Even if you do trust them
take them to a shop like Just Brakes that will let you watch them do all the
work. They will show you talk to you and
let you watch them do the work. These
dealers are over charging, not doing the work and laughing all the way to the
bank. If this happens to you make sure
you pay with your AMEX and dispute the charge or dispute it with your VISA and
then complain to your State Attorney General and the BBB. Go to the news, radio and anybody else that
will listen. The news gets heavily paid
advertising money from these dealerships so the news and radio at least in
Arizona probably wont do anything for you.
But the AG and the BBB will. Dont
let these people just walk all over you.
Dispute and then take them to Small Claims court. Take your car to Just Brakes or another shop
to make sure the work has been done and video tape it. I know it sounds like a lot of work but I am
just warning people about the Van Chevrolets out there. Dont trust this dealership or any VanTuyl
Dealership in the Valley. They are all
Crooks! Make sure you give them a BAD
Survey or Review on www.dealerrater.com
if they do a terrible job. They all cant
Again, I am just warning everybody in the Valley in Phoenix,
AZ. VAN Chevrolet Not to be Trusted!