• Report: #102717
Complaint Review:

Van Tuyl - Vandergriff Honda

  • Submitted: Sun, August 08, 2004
  • Updated: Sun, August 08, 2004

  • Reported By:Arlington Texas
Van Tuyl - Vandergriff Honda
1104 W. I-20 Arlington, Texas U.S.A.

Van Tuyl - Vandergriff Honda ripoff does not honor quotes given in writing and lies Arlington Texas

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On August 7, 2004, my husband made a valient attempt to purchase a new Honda Element from this dealership.

After several hours of negotiations, an offer was made on the part of this dealership; "I will own this vehicle today for $xx,xxx." was put on the table by the sales staff. This quote and the several quotes prior to this included side air bags.

The quote was verbally verified as well as in writting. The sales staff took the quote back to management and the quote was DENIED. The staff came back and said they could not honor the quote that they had just given!

Once the upper managment had gotten involved, my husband felt as it he was being lied to over and over again. My brother, who was with him, stated to them that this was no way to run a business and that they should honor it as a good faith gesture and take the loss and chalk it up to experience.

Management then said this was not their fault and that they weren't going to lose money. They then tried to blame the mishap on us; stating that we should have known it wasn't the right model for that price.

Needless to say, the purchase was not made from this dealership. We ended up purchasing our vehicle from David McDavid in Irving (Ryan Gimell, salesperson). In fact, David McDavid phoned Vandergriff to have that vehicle sent over to their dealership in order to sell it to us and Vandergriff refused, knowing it was us that wanted to purchase it. It was the only one in the area with side air bags.

Stay away from Van Tuyl dealerships...let them know Texans are not going to put up with horrible customer service,...we know better.

Texas Dealerships

Crest Infiniti/Cadillac/Olds/Isuzu
2701 N. Central Expressway
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Courtesy Chevrolet
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Joe Myers Ford
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Joe Myers Mazda/Kia
16500 N.W. Freeway
Houston, TX 77040 713-937-7800

Joe Myers Mitsubishi
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Houston, TX 77040 713-937-8080

Joe Myers Toyota
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Lone Star Buick Pontiac GMC
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McKinney, TX 75069 972-562-0290

Reliable Chevrolet (TX)
800 N. Central Expressway
Richardson, TX 75083 972-952-1500

Showcase Chevrolet
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Dallas, TX 75240 972-233-3500

Town East Ford
18411 LBJ Freeway
Mesquite, TX 75150 800-264-7510

Toyota of Richardson
1221 N. Central Expressway
Richardson, TX 75080 972-238-4400

Van Chevrolet (TX)
1700 S. I-35E
Carrollton, TX 75006 972-389-6700

Vandergriff Acura
1333 I-20E @ Collins
Arlington, TX 76015 817-467-1000

Vandergriff Chevrolet/Buick
1200 I-20W @ Cooper
Arlington, TX 76017 817-557-1200

Vandergriff Honda
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Arlington, TX 76011 817-275-3371

Volvo of Richardson
1321 N. Central Expressway
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Westway Ford
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Arlington, Texas

This report was posted on Ripoff Report on 08/08/2004 09:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/van-tuyl-vandergriff-honda/arlington-texas-76096/van-tuyl-vandergriff-honda-ripoff-does-not-honor-quotes-given-in-writing-and-lies-arling-102717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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