Report: #163296

Complaint Review: Vanderbilt Mortgage Company

  • Submitted: Fri, November 04, 2005
  • Updated: Mon, November 07, 2005
  • Reported By: Kilgore Texas
  • Vanderbilt Mortgage Company
    500 Alcoa Trail
    Maryville, Tennessee

Vanderbilt Mortgage Company Ripoff is the exact word i would use.. Maryville Tennessee

*Consumer Comment: i think they are doing this because they want our land

*Consumer Suggestion: How to Conquer Rude Collectors

Show customers why they should trust your business over your competitors...

My husband and I purchased our mobile home in 2002. After a run around with getting in to the trailer ( this took over 6 Months ). We bought our home through Clayton and used our land as collateral.. better interest rates we thought...WRONG> I became ill and husband had to put me on his insurance at work which was well over $600.00 a month. This insurance was set so we were committed for a year. Now the year is over we have to cancel insurance on me. We have recieved less than 5 call for
late payments and 1 letter in the 3 years.

So we assume we are ok, WRONG again now they call and tell us there is no grace period and we need to come up with the payment of $501.00 in the next 5 days.( we were late 24 days )or they would forclose.

They were very rude and don't seem to care that I am ill and my disability may take a year or so. I also told them that our electric bill are running over $300.00 a month, due to the air conditioning unit they supplied with the house... to small.

The women I talked to stated that I shouldn't have paid my electric bill that I should have paid my house note and was very rude.

I also explained we have small children and needed to run the heater at night due to the cold tempatures,,she jumped all over me and then told my husband that we needed to come up with another $501.00 in that 5 days...that is $1,000.00 in 5 days.

We are honest working people and it is hard to believe they can do this... they are going to take our land and all...and only now do we find out we have no grace period. She told me they will come take our home and land if we are even 1 day late....

It is a sad world we live in when there are people out there that don't care about others. Watch out and read everything...dishonest and very rude... I know the good Lord will take care of us... and someday he will take care of them as well...

Concerned Mother and Wife

Kilgore, Texas
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This report was posted on Ripoff Report on 11/04/2005 12:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

i think they are doing this because they want our land

AUTHOR: Sherry - (U.S.A.)

thank you Paul

The information may be useful... although Vanderbilt did state if we do get both payments in by Oct. 31.. if we are 1 day late they will forclose... i think they are doing this because they want our land... I have heard of several scams with them involving home / land packages.

Thank You
Concerned Mother and Wife
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#2 Consumer Suggestion

How to Conquer Rude Collectors

AUTHOR: Paul - (U.S.A.)

Most collection agencies believe that their bill is the most important one that needs to be paid. That doesn't excuse any rude behavior from the collector, but it might help explain it.

To be honest, your home payment is one of the more important payments that should be paid. It is, after all, your shelter. A place for you, your husband, and your children to stay safe from the outside world. The only bills that should be paid before the house payment are expenses to preserve life -- and that's something your collection agent doesn't seem to understand.

My advice:
YOU should call THEM before they call you again. A collector is generally more willing to listen to you if you initiate the contact. Inform the collector that you'd like to make the payment, but... and explain the situation. Then -- and here's the important part -- ASK THEM what they can do to help.

The collector probably won't be able to help. They're not able to do much more than call you and ask for money. It's not their fault, it's just what they're allowed to do.
If you ask for help now, and if you're still unable to make a monthly payment after a certain period of time, Vanderbilt SHOULD be more willing to set you up on a repayment plan. This is a plan that allows you to repay the delinquency over time. You have to have money in order to do this, but it's a way they can help.

Also, since this is a mobile home loan, see if Vanderbilt does Loan Modifications. A Loan Mod takes the delinquent amounts and puts them at teh end of the loan, allowing you to pay these delinquent amounts at the end of the loan. Some catches: they'll only do this once for the life of the loan, and if you can't make your regular payment afterwards, they won't be as willing to work with you, because it looks like a breach of good faith on your part.

Neither of these plans can be arranged by a collector. They're usually completed by the mortgage companies' Loss Mitigation department. Considering your disability, this department should be very willing to work with you to help you get the mortgage payments current once again.

A few more things to consider:
* You probably don't have a "grace period." Those things usually don't exist. There's just a short period of time between your due date and the date Vanderbilt assesses a late charge -- most people incorrectly call that a grace period.
* Consider carefully what the collector said. Did he say: "We'll foreclose on you if you don't pay in five days?" Or did he say: "We'll start our foreclosure proceedings if you don't pay in five days?"
The first comment is wrong -- no mortgage servicer is ever allowed to foreclose on you after only one month delinquency. The second comment is technically a correct threat, and within the rights of the collection agent to say.
* Until you get the Loss Mitigation department to handle your call, continue to call the collection department yourself. Call them at the beginning of the week. Let them know what you're doing, or trying to do, to get back out there and find a way to make some sort of payment. If you do this, chances are they won't call you as much.
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