• Report: #979367
Complaint Review:


  • Submitted: Fri, December 07, 2012
  • Updated: Fri, December 07, 2012

  • Reported By: Todd Cagan — lynbrook New York U.S.A.
Internet United States of America

vanderbiltresumes.com vanderbilt resumes ridiculous quality, shoddy customer service, horrendous follow-up Internet

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I don't see why they charge about $100 more than their competitors-- I completely fell for it-- thinking they would provide higher quality service-- The resume I received read like it was written by as high schooler in a 3rd world country where English is barely even taught in schools.  Sure: The format was nice [for pre-fab MS WORD stuff!]---- but the English was broken--and the document was riddled with typos. All they did was re-organize what I had-- in a manner that made less sense and could not possibly be effective. The resume was SO atrocious that I assumed it HAD to be a mistake...Perhaps they had sent me an incomplete VERY early draft... When I contact them-- It took TWO DAYS to hear back [odd since they answered my initial sales inquiries SOOOOO much faster !].... the response I received was very re-assuring but when I finally received the revised version-- it was hardly better at all-- It was as if someone had re-typed 3-4 words --and copy/pasted once sentence and said "OK, there's your revision..."
When I requested a refund --- they became rude--and began to lecture me -- basically about challenging their expertise..
The situation went on and on until I did a chargeback--and got the money back through my credit card company.
Stay away from this firm-- They are, literally, a "joke"-- out to make as much as they can...as quickly as they can... without any concern whatsoever for quality.

This report was posted on Ripoff Report on 12/07/2012 11:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vanderbiltresumescom/internet/vanderbiltresumescom-vanderbilt-resumes-ridiculous-quality-shoddy-customer-service-horr-979367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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