Vandergriff Honda misrepresents vehicle purchased by customer

I hate to see that some customers seem to have been treated unfairly based on what I have read.  I recently purchased an Acura MDX from Vandergriff Acura and I just wanted to share my experience with the rest of you.  I contacted Charlie Evans and told him what I was looking for and was immediately called back by a representative (names will be withheld to protect their identity) of Vandergriff Acura.  We explained what we were looking for and they had 3 different vehicles in which matched what we wanted.  

All the individuals that we worked with were very patient as my wife and I asked hundreds of questions and even changed our mind on our needs from time to time.  They were also quick to respond to emails and phone calls at any hour of the day.  They never pressured us or tried to keep us locked in at the dealership by sitting us in a cubicle like some dealers we have had experience with.  After a few days we had made up our mind and told our sales agent that we were ready to make a deal.  They gave us a very fair value for our trade-in vehicle and priced the new vehicle very competively with the market.  

We asked to have the vehicle certified since it was used and have a few repairs made to the vehicle to return it to what we fealt would be "show room ready".  They agreed to all the repairs without hesitation and we were in and out of the dealership with a loaner vehicle while they made the repairs within an hour.  I would like to commend Mr. Evans and the staff of Vandergriff Acura for treating us very well while we were there.  I will definitely be recommending all of our friends to the Vandergriff Acura team for their next vehicle purchase.

I just got back from dealing with Charlie Evans and the "new ownership" of Vandergriff Honda. I was trying to trade in 2 vehicles and buy 2 vehicles. 1 of them is paid off and the other is still upside down. Vandergriff wasn't able to get my payments where I needed them, so I was willing to walk away and try again later. Do you know what Charlie's answe to the problem was? LET THE VEHICLE I STILL OWE MONEY ON GET REPOSSESSED!! That was his advice! He didn't care about my credit, he just wanted to make a sale. I knew some car dealerships did some underhanded stuff, but this takes the cake. I expect some shady stuff from a sales guy, but this was from a managin partner and VP. Everyone I know will hear about how morally vacant this dealership and Charlie Evans is.

Just to update everyone I am now The Managing Parnter of Vandergriff Honda. Since I have been here we have some of the highest customer satisfaction scores in the country. No we are not flawless but we do everything we can to make sure that we retain happy customers for years to come. I welcome anyone having a previous or current problem to contact me personally.

Thank You,
Vandergriff Honda
Managing Partner/Vice President

Just to update everyone I am now The Managing Parnter of Vandergriff Honda. Since I have been here we have some of the highest customer satisfaction scores in the country. No we are not flawless but we do everything we can to make sure that we retain happy customers for years to come. I welcome anyone having a previous or current problem to contact me personally.

Thank You,
Vandergriff Honda
Managing Partner/Vice President

Just to update everyone I am now The Managing Parnter of Vandergriff Honda. Since I have been here we have some of the highest customer satisfaction scores in the country. No we are not flawless but we do everything we can to make sure that we retain happy customers for years to come. I welcome anyone having a previous or current problem to contact me personally.

Thank You,
Vandergriff Honda
Managing Partner/Vice President

All of the Vandergriff dealerships are owned by VT Inc. It's a company based in Kansas that owns several dealerships in the DFW area - including all of the Texas Toyota Dealerships.

They are NOTORIOUS for being dishonest and ripping people off. How do you think they make all their money?

We just went through a situation with another one of their dealerships - Toyota of Dallas (check out their ripoff report).

I wouldn't give up. There is a great attorney in Fort Worth who has a lot of experience with car dealerships - especially those run by Van Tuyl, Inc. Perhaps he can help.

Don't let these guys win. If more people like us fight back, dishonest companies like this won't be able to pull this crap anymore.

Report them to EVERYONE!

While the victim is upset of the "usual treatment" of the customers given by Vandergriff Honda, perhaps she should be upset by another foul play on behalf of the dealership. And that is "forgery". The Tx Dept of Mtr Vehicle requires that the purchaser any used vehicle sign his or her name on the title in order for the title to be transferred into their name. Vandergriff Honda does not allow that to happen. Instead they willingly, and unlawfully forge the customers names on the Tx certificate of title, to transfer the vehicle. The customers are not aware of their signatures being forged. If this particular customer would have seen the title, she could have seen the "branded notation" on the face of it, proving the amount of salvage the insurance company claimed on the vehicle. Beware, Vandergriff Honda forges customer's signatures on other documents also. It's all in the day's work.