• Report: #1165355
Complaint Review:

Vanilla Visa

  • Submitted: Sun, July 27, 2014
  • Updated: Sun, July 27, 2014

  • Reported By: alyxx — Santa Barbara California
Vanilla Visa
PO Box 826 Fortson, Georgia USA

Vanilla Visa Vaniila Visa basically stole my money Fortson Georgia

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I purchased and registered a $75 Vanilla Visa gift card in April 2014.  Bought one item on ebay for $14.82 shortly thereafter.  When I tried to make another purchase several weeks later, the card was denied.

Puzzled, I called Vanilla Visa customer service. After I explained what had happened, the agent put me on hold for five minutes. After returning, he told me I could no longer use the card, that "someone" had reported the card as stolen.

My reaction - "What do you mean reported stolen? Who did that? It wasn't me and as the legal owner, aren't I the only person who can do that?" I gave him my name, address, dates I purchased and registered the card, the original purchase amount, name of the store where I bought the card, and the exact amount of my ebay transaction to verify I was card's legal owner, but none of that mattered.  He said there was nothing he could do. Outraged, I said, "So I've done nothing wrong, but you're going to keep my money and there's nothing I can do?"  He replied, "I'm sorry."     

And that was that.   

This report was posted on Ripoff Report on 07/27/2014 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vanilla-visa/fortson-georgia-31808/vanilla-visa-vaniila-visa-basically-stole-my-money-fortson-georgia-1165355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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