Report: #989943

Complaint Review: Ripoff Report | Vantage Acceptance Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Vantage Acceptance specializes in helping you eliminate your debt. Vantage Acceptance has an ongoing relationship with creditors and has been successfully negotiating on behalf of thousands of clients every day.

  • Submitted: Wed, January 02, 2013
  • Updated: Sat, March 04, 2017
  • Reported By: Morteza — chantilly Virginia U.S.A.
  • Vantage Acceptance Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Vantage Acceptance specializes in helping you eliminate your debt. Vantage Acceptance has an ongoing relationship with creditors and has been successfully negotiating on behalf of thousands of clients every day.
    5950 Canoga Ave. Suite 300
    Woodland Hills, California
    United States of America

Vantage Acceptance Verified TRUSTED Business REVIEW: Vantage Acceptance's managers and employees are dedicated, knowledgeable and educated in their practices. For every one person hired, there are approximately 15-20 who were not. Vantage Acceptance rus a tight ship. Which is a good thing.
*UPDATE: Vantage Acceptance pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy Program, Vantage Acceptance recognized by Ripoff Report Verified™ as a safe business service.

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Vantage Acceptance for its full commitment to quality customer service.

Ripoff Report's discussions with Vantage Acceptance have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Vantage Acceptance listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Vantage Acceptance's principals has informed us that their personal philosophy is that the clients success is the heart of the business. [continued below]....
..... They feel is it critical to listen to clients and respond properly. Putting clients first, is first. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Vantage Acceptance effectively communicates all aspects of the service in a timely manner. We are very please with the responsiveness that the employees show us. They are serious about their efforts. They are serious about results.

The information provided in this report below is based on comments made by Vantage Acceptance during an onsite inspection held by a third party verification company with no biases towards Ron LeClair.

Vantage Acceptance is a company that specializes in helping their clients eliminate debt. Vantage Acceptance has an ongoing relationship with creditors that help their clients achieve the best rates while tackling debt.

Leads for Vantage Acceptance are primarily obtained through the direct mail. They submit anywhere from 180,000 to 300,000 physical marketing pamphlets that will direct the potential client to reach out where a sales associate can assist them. Ron LeClair went on to explain the sales and services process for an individual client, "the majority of the debt is revolving debt, Visa, and MasterCard, a small amount of medical debt…catalog debt…the Debt Specialist and the prospect work out a monthly draft amount that the prospect agrees upon. We draft their checking account and move that money to an escrow account which is a FDIC account that is 100% controlled by the prospect. As the funds build up, the debt is becoming delinquent and becomes negotiable. We average 39-cents on the dollar paid to the creditor based on payment plans as short as one month." Vantage Acceptance educates their clients to ensure that they receive the best service, "the more money they put in, the faster we can get them out of debt…the bank wants their minimum payment until they die. We mail documents to the prospect for signature or send via email for electronic signature. We make sure their debts are secured or unsecured…that they are workable - there is a small percentage of creditors we don’t work with. On average, they are out of debt in 32-36 months. Our average settlement and payment history tell us mathematically roughly how long it will take and how much the client will have to pay the creditor to settle the account. In the worst case, they will pay 100% of what they owe….In rare cases, they pay nothing…some pay 12-16 cents on the dollar and our average is around 39-cents on the dollar."



CUSTOMER CARE & COMPLAINT RESOLUTION – VANTAGE ACCEPTANCE

During the on-site interview, Mr. LeClair was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. LeClair expressed that the complaints they primarily receive are not in regards to their services, but how the Bank deals with the client after they signed on, "the bank goes on a warpath because they are not receiving the minimum payment." The banks will hound the client and pressure them into paying the minimum payment and halting services with Vantage Acceptance. Because sensitive nature of these scenarios Vantage Acceptance educates their clients on the methods that Banks will use, and ensure them of a better payment program.

When asked to comment on complaints posted on Ripoff Report's website Mr. LeClair expressed that all comments made on the website were made by a disgruntled employee. These comments are false and meant to be hurtful to specific employees. In order to further assure future and current clients Vantage Acceptance is accredited by the Better Business Bureau and the American Fair Credit Council, "which is the watchdog of this whole industry and only has less than 20 members including us."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. LeClair stated, "we terminated someone….we hired a super-seasoned experienced woman who has come in the last year and a half and rebuilt everything. This is probably the best employee we have ever had."

Vantage Acceptance is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It’s a lot. Our clients don’t walk in the door…maybe one client walks in the door a year…everything is on the phone, via the internet….they are a little nervous…if they go online and see negative stuff it’s a disaster...we are hoping this is a game changer. We have to have credibility since we don’t see our clients. Especially when employees, past employees, their relatives, competitors, etc…can file reports on there and there is nothing we can do about it….so I’m trusting this is going to be a major image enhancer."



VANTAGE ACCEPTANCE – STATEMENT FROM THE OPERATIONS MANAGER

" We are not the biggest and we are not the smallest company in our space. Please take time to review our agreement, learn some of the aspects that help you get out of debt and talk to the people that work on your behalf.

Vantage Acceptance's 's team have expressed that they enjoy what they do. They are only disappointed when there are collector calls whom lie and deceive in order to get a payment. They encourage the client to not fall for that trap. Each time a negotiated debt is signed off, an employee rings a small bell and inputs the information for all employees to see. It is quite a moment that happens all day! Vantage Acceptance takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "The company provides an amazing atmosphere to work. Suggestions and ideas are super welcome anytime. There HR department's door is always open. Opportunities for advancement are abundant for the right people. "

Ripoff Report was pleased to learn that Vantage Acceptance's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM VANTAGE ACCEPTANCE

Vantage Acceptance recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Vantage Acceptance has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the officers of the company, Ripoff Report is convinced that Vantage Acceptance is committed to quality delivery of services resulting in total client satisfaction.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Vantage Acceptance is Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Vantage Acceptance Woodland Hills, California

When they talk you in to writing almost a 20 page contract, they are very nice and sweet and they tell you that you can cancel the contract and take your money out of the escrow account without costing you a penny. Well that sounded great and it sounded like its a no risk but it is not true. I decide to cancel this and they charged me $199.00 per month after 2 month. Be careful they do not explain it to you during the sales call. They act like they are on your side and want to help you and they tell you to try it and you have NOTHING TO LOSE" We  I lost $400.00 for nothing. Thanks for nothing.

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This report was posted on Ripoff Report on 01/02/2013 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vantage-acceptance-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-vantage-acceptance-specializes-in-helping-you-eliminate-your-debt-vantage-acceptance-has-an-ongoing-relationship-with-creditors-and-has-been-successfully-negotiating-on-behalf-of-thousands-of-clients-every-day/woodland-hills-california-91367/vantage-acceptance-woodland-hills-california-989943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#1 General Comment

A Debt Collector's Inside Advice

AUTHOR: 4DBBK - (United States of America)

As a debt collector myself working for a third party collection agency, I am routinely contacted by debt negotiators.  Let me give you some advice, and I hope others reading this will also take my advice.

As a collector, I will often work with debt negotiators, but the first thing ALL collectors do when we are called by companies such as this one, is we read the history of the account.  If we find that the debtor has been verbally abusive to us in the past, has lied and misrepresented their situation to us just to avoid paying the bill, or has used any of the debt-avoidance tricks promoted on discussion boards (false disputes, demand for validation, cease & desist, etc), we absolutely will NOT reduce the debt by one dime.

You, the debtor, don't get to swear at us, yell at us, lie to us and file phony complaints about us, yet go running to a debt negotiator and expect us to reduce your debt for you.  No way!  So take my advice when us debt collectors call you .... even if you can't pay the bill, DO NOT become abusive on the phone!  Don't lie!  Just be honest and frank.  Every single discussion a debt collector has with you is documented on your file and is often recorded, so step carefully.

I find it odd that the writer of this complaint was quick to post negative comments about this company on a public website to "complain" about the fees charged by the debt negotiator who was trying to do you a FAVOR, and then you returned here to admit that they DID disclose everything to you and they DID refund your money. 

So you filed a completely false complaint. 

As a debt collection insider that gets debt negotiator calls all the time, I bet I know what happened here...

The debt negotiator contacted your creditors and bill collectors and was unable to get any of your debts reduced because you have probably been abusive and uncooperative with the collection agencies.  Then when you realized you still couldn't get your debt reduced, you wanted the debt negotiator to refund the fees (which they gladly did) but not until you publicly falsified a report about them on this site to "muscle" them into refunding your money.

Let your experience serve as a lesson to all consumers out there when dealing with us debt collectors (and then subsequently trying to get a debt negotiator to work on your behalf).

DON'T be abusive!
DON'T lie!
DON'T file false complaints and reports!

That way, you are MUCH more likely to see us slash your balance due when a debt negotiator calls us.
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#2 Author of original report

I discovered that they did tell me about the $199 fee (being charged by a third party)

AUTHOR: Morteza - (U.S.A.)

After further review, I discovered that they did tell me about the $199 fee (being charged by a third party), which was protection against any Fair Debt Collection Practices Act violations while participating in their program. This entire fee is being refunded to me. This company provides a necessary service for those families in need of the type of service they provide.
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#3 Author of original report

They decided to refund the money

AUTHOR: Morteza ahmadi - (U.S.A.)

They called and said that they are going to refund the money they charged for. Well I am glad they followed up and hopefully they  can explain this to their next customer so that the costumers  are completely aware of what it is they are signing for and avoid further  miscommunications.
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