We are long time customers of VCU and are transferring every loan and account to another bank. The fees charged by VCU are ridiculous. Did you know they charge you $2.00 when money is automatically transferred from one of your accounts to another to cover checks? Did you know you are charged .75 cents every time you use your debit card at a register? Did you know you get charged an ATM fee to use your card at ATM's that are not credit union ATM's in addition to the charges the ATM already charges? On top of that...VCU charges a $30.00 NSF fee BEFORE THE TRANSACTION CLEARS. That's right. If your transaction is PENDING..and you transfer money to your account because you notice if that PENDING TRANSACTION is presented you will get a negative balance, they charge you the $30.00 fee anyway! YES THEY DO!!! TRUST ME. I had several pending transactions when I noticed my account was going to fall negative when those pending transactions cleared. So I transferred $400 dollars from one account to another. When I went online again to look that all was ok...I got charged 2 $30.00 fees. When I called, they said it is because the money was PROMISED when I didn't have the money to promise...so they charge a fee. I tried to explain that with technology as it is...and using online banking...that is unfair. Since the transactions were pending...and I put money in on time for the transactions to clear that is not fair. That is why technology is helpful so people can avoid this. You know what her answer was...use a paper ledger to keep track. Really? A paper ledger? This is 2013...I would think using technology is more exact and more helpful. You know what her comment was again? Yep...technology is helpful. That is how we knew you were promising money and could charge you the $30.00 charges. THAT'S IT! We are done! To make matters worse...the account I used to transfer money has over $10,000 in it! Why would I let myself be charged $60. I figured pending meant just that..pending. What would have happened if one of those PENDING fees was never presented but they had already charged me the $30.00 fees. I doubt they would have refunded it!
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