My father paid $299 for a Travel Protection Program in 2007. The information from the company, Vantage Deluxe World Travel of Boston, includes this statement: "In essence, should you have to cancel your trip - for any reason - anytime prior to departure, you need not worry about forfeiting the cost."
This statement is also made in the literature: "In other words, when you purchase the Travel Protection Plan - within 14 days of your initial invoice date - Pre-Existing Condition exclusions will not apply ...provided you are not disabled from travel at the time you make your plan payment."
My father had every intention of traveling with this company on July 9, 2007. In late May of 2007, he visited his doctor. The doctor told my father that since he has a defect of his heart and uses a pacemaker, he could not take the trip. The doctor explained that it would be too risky to go where there was no hospital nearby. My father had seen this same doctor four times already in April and May of that year.
When my father filed a claim with Vantage Travel to recoup the cost of the trip he could not take, his claim was denied.
The company told my father that " ...the Pre-Departure Trip Cancellation provisions of the plan state, in part, as follows: The Sickness or Injury must a) ...commence while your coverage is in effect under the plan; b)require the examination and treatment by a Physician at the time the trip is canceled; c)in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Trip."
My father and I both believe that this company owes him his money back. I personally think that only the sleaziest kind of lawyer could concoct such language as they are using to deny this claim.
We would be grateful if you could in some way help us go after a refund from this company, or at least reveal to the public the type of practices they employ.
Asheville, North Carolina