Complaint Review: Vape.Inc - Carbondale Illinois
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- Author Confirmed
- Vape.Inc 710 E Walnut St Carbondale, Illinois USA
- Phone: 6184575011
- Web: https://m.facebook.com/vapeincsi
- Category: Smoke Shops
Vape.Inc Vape.Inc disrespected my husband and I Carbondale Illinois
*REBUTTAL Owner of company: Our Apologies
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My husband and I went in for the first time to inquire about vaping and how to quit smoking. We were belittled to the point I cried when we got back into the car. I have never been treated like this in any retail location. A friend recommend for us to try Vape.Inc out, and when we went in, the place was full of smoke. There were a few people in there that really made me feel uncomfortable. A short hair chubby guy asked how he could help, and thus began the terrible service. We asked questions and was treated like we were stupid. My husband asked if there were other shops that we could go to and the chubby guy got upset and started talking bad about the other vape shops. I just want others to know that this is not what we expected from a vape shop, and for the buyer to beware and not give your money to a place like this. Terrible service and just an awful example of why vaping was not for us.
This report was posted on Ripoff Report on 01/14/2016 07:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vapeinc/carbondale-illinois-62901/vapeinc-vapeinc-disrespected-my-husband-and-i-carbondale-illinois-1280165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Our Apologies
AUTHOR: VapeInc - (USA)
SUBMITTED: Monday, February 01, 2016
Hey Tamara,
Our apologies for your experience at our shop. Our primary focus is turning previous smokers away from cigarettes and educating them about vaping. We do our best to offer very simple explanations of our products to folks who visit use for the first time, and we're very casual with our customer interaction in hopes that it helps make our industry more approachable.
We're also sorry that the folks who were hanging out in the shop made you feel uncomfortable. Vaping is a social habit too. We spend our days with everyone from folks who need support as they begin transitioning away from tobacco, to the broad array of customers who are more our friends than they are our customers. Anyone 18 or older is welcome in our store, whether they'd like to hang out, shop, or just talk
We also apologize if you felt that we had negative things to say about other vape retailers in our area. As a new vaper you should visit all of your local vape retailers and figure out what you like best and learn as much as you can about vaping from credible sources.
The vapor in the shop, however, is part of being a vape shop. Most shops you visit will have something very similar occurring. It's part of visiting a brick and mortar store.
We hope that you were able to get an e-cigarette at another retailer in town, and that you experience success in ditching tobacco.
If there is anything we can do to help please let us know
-Vape.Inc
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