• Report: #1101817
Complaint Review:


  • Submitted: Sun, November 24, 2013
  • Updated: Sun, November 24, 2013

  • Reported By: Matt — California
3260 N. Hayden Rd Suite 210-325 Scottsdale, Arizona USA

VaperLite vaperlite.com They tell you it’s $1.99 risk free and then charge you $99 Scottsdale Arizona

*Consumer Comment: False advertising indeed

*Author of original report: False Advertizing

*General Comment: must agree to terms for starter set

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They tell you it’s $1.99  risk free and then charge you $99

Vaperlite.com website offers some special for a free ecigarette, they advertize Free starter kit only pay 1.99 shipping and handling.

1 week after the kit arrived I noticed $99 had just been charged on my card, I called them immediately to cancel this and they said I had agreed to a 12 days free tryal and then if I didn’t ship it back  I would be changed the full price. I thorougly explained that I had never agreed to it, in fact their website says FREE STARTER KIT!

Since they have a logo that says Satisfaction Risk Free Garanteed I asked to return the “free” ecigarettere, they told me it would take 60 days to get a refund and there was a $49 restocking fee. They refused to refund the money they had charged me without my authorization.

Don’t fall for their scam, you will be changed $99 for the “free” Kit.

This report was posted on Ripoff Report on 11/24/2013 05:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vaperlite/scottsdale-arizona-85251/vaperlite-vaperlitecom-they-tell-you-its-199-risk-free-and-then-charge-you-99-sc-1101817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

False advertising indeed

AUTHOR: jao - ()

I ordered a "free" starter kit.  It took about 2 weeks to arrive.  I opted for an additional battery.  The package I received contained no instructions of any kind.  The battery that came with the kit (as opposed to the additional battery I ordered) did not work.  I received 4 bottles of liquid, none of which had any sort of label.  All, however, had already been opened.  It was like the whole thing was packed - in a hurry - in an unorganized garage stocked with random bottles of unknown origin.

The day after I received the product I was charged 99.95.  I called to cancel and was told that I was past my 12 day trial period.  The rep went on to say that if I did cancel then I would not be able to enjoy the 12 day trial period (the one she just told me had expired).  After explaining the situation I was then told they would "extend" the trial period for 12 days.  She told me she would email me instructions, which she did not do.  She offered no recourse for the battery that did not work.  She wouldn't even discuss it; constantly changing the subject to how wonderful the product is.  I asked to speak to her supervisor repeatedly.  She finally put me on hold for about 5 minutes.  When she returned, she feigned an inability to hear me, said it must be my phone or connection, then hung up.

In my zeal to switch to e-smoking, I also took "advantage" of their offer of 4 different fruit flavors.  Today I was charged 79.95 for, what I have to assume, is the monthly charge for THAT deal.  I have not received any such package.  This is rediculous.

Today I mailed the products from the original order back to the company in the same, disorganized envelope they used to ship them to me.  If any further products arrive I will simply write RTS on the package.  Another call today to cancel was pointless.  Again, no discussion would be had about cancellation... only talking points about how wonderful these e-cigarettes are.  Really?

The whole transaction was so mis-managed (and unorganized, unlabled, broken, and without instructions or even an invoice) that it screams illigitimate business practice.  After two attempts to cancel with no success, I was faced with the very definition of insanity.  I had no other recourse but to cancel my credit card.  I would not recommend this company.  I strongly advise against it.  It is a can of worms better left unopened.


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#2 Author of original report

False Advertizing

AUTHOR: Matt - ()

This is false advertizing which is why it is correctly posted on Rip off report so other people don’t fall for it. You promote “FREE STARTER KIT! – YOU JUST PAY 4.95 SHIPPING AND HANDLUING” and “RISK FREE – SATISFACTION GUARANTEE” the person signs up thinking that is what they are agreeing to but really they just agreed to be charged a minimin of $49.95 even if they don’t like the kit and return it, they also agreed be charged $99 a month, also with a $49.95 restocking fee.

Per US law (Lanham Act, 15 U.S.C.A. § 1125(a))  any advertizing that misrapresents the nature, carectiristcs, qualities or origin of a service is False Advertizing. So the moment the customer thinks they are buying something but they are really buying something else it is fraud.

Here are the actual points of False Advertyzing:

  1. “Free Starter Kit – just pay 4.95 shipping and handling” means the starter kit should be free if someone pays 4.95 shipping and handling, this is actually not the case as the customer is agreeing to pay $4995 even if he returns the kit. The customer is given a false idea of both the price and nature of the service this is the first  point of false advertizing.
  2. “Satisfaction RISK FREE guaranteed” means if the customer didn’t get what he thought he was getting he can return the product/s and get a full refund. Risk Free is defined as “there is no loss involved”, but whe I called I was not allowed to return the products and get a full refund, I was told I would still be charged $49.95 restocking fee. This is again a false idea of the price, nature and quality of the service.

Note that I called and tried to sort it out. Any honest company that realizes the customer has been decived into believing they are buing something when they are buying something else would agree to give a full refund but they do not.

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#3 General Comment

must agree to terms for starter set

AUTHOR: kamay - ()

When you purchase the starter set, you must click you agree to the terms.  IF you click read the terms this is what is said.


Terms & Conditions of Sale ("Conditions")

IMPORTANT DISCLAIMER: If you are under the age of 18 (or under the age of 19 and you live in Alabama, Alaska, New Jersey, Utah and New York) please leave this Site immediately. By entering this Site, you represent that you are at least 18 years of age, or 19 in those jurisdictions mentioned above. PLEASE NOTE that IF YOU ARE A RESIDENT OF OREGON, YOU MAY NOT PURCHASE THE PRODUCT. The Product is not intended as a "stop smoking" or "quit smoking" device; instead the Product provides an alternative to smoking by supplying nicotine through a personal atomizing device. Nicotine, even in low doses, can have a number of potentially harmful side effects.
The Product should not be used by anyone under the age of 18 or anyone who is pregnant, nursing, or breastfeeding. Information and statements regarding product have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.


1.1 You expressly agree and accept the Conditions set forth herein unconditionally as a binding contract ("the Agreement") enforceable by law. The following are the terms and conditions of purchase of dba on this Site, all such references to Products shall be ("Product"). "Customer", "I", "You" or "Your" refers to you. "Site" means this World Wide Website located at this URL https://tryvapex.com/us/eval/ . Vapex ("We", "Us" or "Our") reserves the right to amend this Agreement from time to time. It is agreed that any such amendment will apply to Customer and does not require notification by Vapex. 2. AUTO SHIPMENTS AND BILLING
2.1 By placing your order you will be receiving a 12 day evaluation of Vapex for the price of $4.95 shipping and handling! Your order will be shipped via USPS Ground and you will recieve 1 battery, 1 wall charger, 1 clearamizer (cartomizer that is clear so you can see the amount of liquid you have remaining), 1 bottle of e-juice (nicotine based liquid). We stand by our satisfaction Guarantee and our friendly customer service. You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that you are subscribing to a monthly shipment program and you will be charged $99.95 per month starting 12 days from today and every 30 days thereafter unless cancelled and will be receiving a 1 month supply of 1 box of clearamizers (5 packs) and four 10ml bottles of e-juice. You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling 800.554.5447 Monday - Friday between the hours of 9am-6pm EST. Your transaction will appear on your credit card statement as TRYVAPEX.COM. You will recieve your package within 2-4 business days or each payment. Please allow 2-4 Business days for your inital Starter Kit.

2.2 If you cancel during your evaluation period, prior to your first billing cycle, you will be charged $49.95 to keep the Starter Kit. If you are not satisfied with our product, simply return the Starter Kit and the unused E-juice and clearomizers before 12 days to avoid being charged $49.95. If you do not return the Starter Kit and the unused E-juice, you will be charged $49.95. First month's billing cycle includes $49.95 for the Starter Kit and $50 for the auto shipment (4 bottle of selected E-juice and a 5 pack of clearomizers). This is at a discounted rate for your first month's supply. Every 30 days thereafter you will be billed the regular price of $99.95 per month for the auto shipment.
2.3 You authorize us to initiate a one-time charge to your credit card, as indicated, upon your purchase, a charge once your evaluation period ends of $99.95 ($49.95 if you choose to cancel and keep the starter kit), and a charge every 30 days thereafter for the auto shipment, unless canceled. This transaction will show on your statement as TRYVAPEX.COM.

3.1 REFUND POLICY. You must call Customer Service at 800.554.5447 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable. If you are not satisfied with our product, simply return the Starter Kit and the unused E-juice and clearomizers before 12 days to avoid being charged $49.95. If you like the product, your first month's billing cycle includes $49.95 for the Starter Kit and $50 for the auto shipment (4 bottle of selected E-juice and a 5 pack of clearomizers). This is at a discounted rate for your first month's supply. Every 30 days thereafter you will be billed the regular price of $99.95 per month for the auto shipment.I understand that I am subscribing to a monthly shipment program and I will be charged $99.95 per month per month starting 12 days from today and every 30 days thereafter and will be receiving a 1 month supply of 1 box of clearamizers (5 packs) and four 10ml bottles of e-juice each month. I can cancel at any time without further obligation by calling 800.554.5447 Monday through Friday between the hours of 9:00Am to 5:00PM MST.

3.1.1 During your trial period, you will just pay for shipping, if you choose to keep the starter kit, your first month's payment will be reduced by $49.95 to cover the starter kit, and you will be charged just $99.95, which includes $50 for the auto shipment (4 bottles of selected E-juice and a 5 pack of clearomizers). You will also b enrolled in our auto shipment plan plan and every 30 days you will be charged the regular price of $99.95. You can cancel at any time, but to avoid being charged $49.95 for the starter kit, you must cancel before your 12 day free trial is over.
3.2 RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by calling customer service. RMA numbers will be issued within 2 business days. Products must be returned to Vapex, 4525 S 2300 E #100 Salt Lake City, UT 84117, in their original, unopened package within 30 days of shipment.
3.3 Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.


4.1 You expressly agree to submit in writing any objection regarding credit card charges to:

Vapex 4525 S 2300 E #100 Salt Lake City, UT. 84117

Corporate Address:

Vapex 197 East 800 North Bountiful, UT. 84010

4.2 Vapex, in its sole discretion, shall determine the validity of Your objection and notify You of its decision. Should You disagree with the decision, You agree to mediate the dispute before litigation.

4.3 You will be held responsible for any losses incurred as a result of Your failure to comply with any provision in this Agreement.


5.1 Any prices, quotations and descriptions made or referred to on this Site are subject to availability and may be withdrawn or revised at any time prior to our express acceptance of Your order (as described below).

5.2 While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject Your order (without liability) if We are unable to process or fulfill it. If this is the case, We will refund any prior payment that you have made for that item.

5.3 Prior to such acceptance, an automatic e-mail acknowledgement of Your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of Your order.

5.4 Our acceptance of Your order takes effect and the contract concluded at the point where We dispatch Your order and accept Your credit card ("Acceptance").

5.6 We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Acceptance. We may be able to provide You with copies on written request; however You must make sure you print a copy of all such documents and these Conditions for your own records.


6.1 You represent that the information provided by You when placing Your order is up-to-date, materially accurate, and is sufficient for Us to fulfill your order. You are responsible for maintaining and promptly updating Your account information with Us for accuracy and completeness and keeping such information (and any passwords given to You for the purposes of accessing the Site and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to Your purchase only extend to You on the understanding that You are a user and not a reseller of the Product.

6.2 No warranty, commitment or any other obligation should ever be assumed by You on Our behalf or on behalf of a Product manufacturer, licensor or supplier without Our express prior written consent.

6.3 Prices payable for the Product are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to You on Our Acceptance.

6.4 We have the right at any time prior to Our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labor or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify You of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfillment of the order, You acknowledge that the Product or Service will be provided in accordance with such revised description or corrected price.

6.5 The places that we deliver to are listed on the Site ("Territory"). Unless otherwise specified, prices quoted are: exclusive of the costs of shipping or carriage to the agreed place of delivery within the Territory (charges for which are stated on the Site); and exclusive of VAT and any other tax or duty which (where applicable) must be added to the price payable.

6.6 You agree to pay for taxes, shipping or carriage of Products as such costs are specified by Us on the Site when You submit Your purchase order. Payment shall be made prior to delivery and by such methods as are indicated on the Site (and not by any other means unless we have given our prior agreement).

6.7 We will charge credit or debit cards priori to the dispatch of the Product or commencement of Services.


7.1 Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While We endeavor to meet such timescales or dates, We do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to You in respect of delays or failure to do so.

7.2 Delivery shall be to a valid address within the Territory submitted by You and subject to Acceptance ("Delivery Address"). You must check the Delivery Address on any acknowledgement or acceptance We provide and notify Us without delay of errors or omissions. We reserve the right to charge You for any extra costs arising from changes You make to the Delivery Address after You submit an order.

7.3 Except to the extent required as a result of any mandatory rights You have as a consumer under applicable law, You shall not be entitled to reject the Products in whole or in part by reason of short delivery and shall pay in full notwithstanding short delivery or non-delivery unless You notify us in writing of any claim within 7 days of the latest of the date of receipt of the relevant invoice or delivery whereupon You shall pay for the quantity actually delivered.


8.1 Except as set out above and subject to any rights You have under applicable law that cannot be excluded or limited by these Conditions:

8.1.1 We shall not be liable and You shall not be entitled to reject Products or Services, except for: (a) damage to or loss of Products or any part thereof in transit (where the Products are carried by Our own transport or by a carrier on Our behalf) where notified to Us within 5 working days of receipt of the Products; (b) defects in Products (not being defects caused by any act, neglect or default on your part) notified in writing to Us within 30 days of receipt of the Products.

8.1.2 We shall not be liable for any damage or losses arising from the use of the Products in connection with other defective or unsuitable Products; Your negligence; improper use or use in any manner inconsistent with the manufacturer's specifications or instructions.

8.1.3 Where these is a shortage or failure to deliver, or any defect in or damage to a Product or Service, We may at our option: (a) (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery; and/or (b) in the case of failure to perform or defective performance of a Service, make good such failure or defective performance; and/or (c) in the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy: (i) replace or repair the Product upon You returning the Product; or (ii) refund the price paid in respect of any Products found to be damaged or defective.



9.2 Vapex, in its sole discretion, shall not be liable for a chance occurrence or unavoidable or uncontrollable accident beyond either parties control that prevents our ability to fulfill obligations under the contract.


10.1 All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by Us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same. You must refer to the manufacturer's specifications or warranty documentation to determine Your rights and remedies in this regard.

10.2 Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) be negated or rendered void where:

10.2.1 Products have been repaired or altered by persons other than the manufacturer, Us or any authorized dealer; and/or

10.2.2 Defective Product or Products have not been returned together with full details in writing of the alleged defects within 30 days from the date on which such Products were delivered; and/or

10.2.3 Defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturers' instructions or other directions issued or made available by Us in connection with the delivered Products.



11.1 If any license or consent of any government or other authority is required for the acquisition, carriage or use of the Products by You, You shall obtain such license or consent at Your own expense and if necessary produce evidence to us on demand. Failure so to do shall not entitle You to withhold or delay payment of the price. Any additional expenses or charges incurred by Us resulting from such failure shall be met by You.

11.2 Products licensed or sold to You under these Conditions may be subject to export control laws and regulations in the Territory or other relevant jurisdiction where You take delivery or use them. You shall be responsible for complying with those laws and will not do anything to breach them.

11.3 Items entering the European Economic Area (EEA) from outside over a certain value may be subject to customs charges (e.g. where costs are in excess of your personal import allowance). You may be subject to customs charges, import duties and taxes, levied when the Product reaches Your specified destination. Any such additional charges for customs clearance or import duties or taxes must be met by You, since We have no control over what these charges are. You should contact the local customs office in the relevant jurisdiction for further information on customs policies or duties.


12.1 Any notice or other communications in relation to Our contract may be given by sending the same by hand delivery, pre-paid post, or e-mail to the latest address and contact that one party has notified in writing to the other. This will also be the address for service of legal proceedings in the manner prescribed by law. Except as set out above in relation to cancellation of consumer orders, such notices or communications (where properly addressed) shall be considered received:

12.1.1 In relation to hand delivery, on the date of delivery at the relevant address (or, if this is not a working date, the first working date thereafter);

12.1.2 If posted, 5 working days after the date of posting;

12.1.3 If sent by email, on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of 48 hours after transmission, provided that the sender has not received notification of unsuccessful transmission.


13.1 We will observe applicable data protection laws and will not use information that does or can be used to personally identify You ("Personal Data") other than as set out in Our Privacy Policy ("Privacy Policy"). By submitting Your Personal Data in relation to Your order, You consent to such Personal Data being processed to fulfill Your order and in accordance with such Privacy Statement.


14.1 You shall not assign, transfer, charge or make over or purport to assign transfer charge to make over Your rights under these Conditions. Any purported assignment shall be null and void.

14.2 We shall not be liable to You nor held in breach of contract for any loss or damage which may be suffered as a direct or indirect result of Us being prevented, hindered or delayed in the performance by reason of any circumstances beyond Our reasonable control including (but not limited to) any act of God, war, terror, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power, Internet communications, or materials and in such event we may elect to cancel Your order and refund any payments made.

14.3 You acknowledge that these Conditions supersede and cancel all previous contracts, agreements and working arrangements whether oral or written, express or implied, between us. These Conditions prevail over any other terms or conditions contained in or referred to elsewhere or implied by trade, custom or course of dealing. Any purported terms or conditions to the contrary are hereby excluded to the fullest extent legally permitted. To the fullest extent permitted under applicable law, We reserve the right to modify these Conditions without prior written notice.

14.4 No relaxation, forbearance, delay or indulgence by either You or Us in enforcing any of these Conditions or the granting of time by either party to the other shall prejudice or restrict such rights and powers.

14.5 No waiver of any term or condition of these Conditions shall be effective unless made in writing and signed by Us. The waiver of any breach of any Condition shall not be construed as a waiver of any subsequent breach or condition.

14.6 If for any reason We determine or a court of competent jurisdiction finds that any provision or portion of these Conditions to be illegal, unenforceable, or invalid under applicable law in a particular jurisdiction:

14.6.1 These Conditions will not be affected in other jurisdictions to the extent that such determination or finding has no application; and

14.6.2 In the relevant jurisdiction, the remainder of these Conditions (to the fullest extent permitted by law) will continue in full force and effect.


15.1 The construction validity and performance of these Conditions shall be governed by Arizona Law and You agree to submit to the exclusive jurisdiction of the Arizona Courts, in the event of legal proceedings arising from any dispute; The language of any dispute resolution procedure or any proceedings will be English.


16.1 VAPEX makes no claims what so ever that electronic cigarette will cure a smoker's addiction to nicotine; the electronic cigarette products sold by VAPEX serve the same purpose as a tobacco cigarette. It delivers its user nicotine through inhalation and nothing more. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke. We recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction program.

Our products are intended & marketed ONLY as a recreational alternative to tobacco cigarettes. E-cigarettes are tobacco products derived from natural tobacco plant & have not been clinically proven as a smoking cessation device.

VAPEX Electronic Smoking Products such as e cigarettes are not a smoking cessation products and have not been tested as such. VAPEX Electronic Cigarette and Electronic Smoking Accessories products and statements have not been evaluated by the Food and Drug Administration. These statements and VAPEX - E cigarette, and e smoking accessories products are not intended to diagnose, treat, cure or prevent any disease or offer therapeutic benefits.


Privacy Policy(effective 1-01-12)


Within the Privacy Policy, the operator of this Web site ("Website") will be referred to as "Company", "we" or "us". We are committed to complete permission-based marketing, while safeguarding your privacy online. Please read our privacy policy ("Policy") to understand how your personal information will be treated as submitted on the Website. This Policy also applies to individuals who have agreed to receive email marketing from the Company through opt-in or opt-out registration on another Website. Where we collect your information We collect information in several ways from different parts of the Website. From the visitors to our Website, we track domain, host, and/or Internet Protocol (IP) addresses. Some personally identifiable information is gathered when you register in part or in full for one of our many services or promotions. Registration with the Website is required to participate in any promotions or sweepstakes at the Website. We may allow you to co-register (simultaneous registration with another third party Website and our Website) to participate in some of our services and promotions or those of third party Websites, as well. During registration, we may ask for information such as your name, mailing address, email address, phone numbers and the like. We may also ask you for personally identifiable information at other times, including when you report a problem with the Website. If you contact us, we may keep a record of that correspondence, as well. From time to time, the Company may ask users to complete surveys that we use for research or other purposes. We may also offer users the opportunity to utilize other resources, services, forms, or tools, from which we may also collect your personal information.

Cookies As part of offering and providing customizable and personalized services, the Company may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. In addition, we may use pixel tags (also knows as clear gifs) to track some of the pages you visit on our website. Generally, we use cookies to: (1) Remind us of who you are and to access your registration preferences to deliver to you a better and more personalized service. Cookies enable us to retain our users preferences on the Website without having to re-enter information every time they access the Website. (2) Estimate our audience size. Each browser accessing the Website is given a unique cookie which is then used to determine the extent of repeat usage and to help us communicate with you. This information collected by cookies is sometimes called "clickstream" or "click trail" and may also describe which pages you have seen. (3) Measure certain traffic patterns, which areas of the Company web site you have visited, and your visiting patterns in the aggregate. We use this research to understand how our users' habits are similar or different from one another so that we can make each new experience on the Website a better one. We may use this information to better present the content that users will see on our site.

Use of personal information By entering a sweepstakes or promotion, registering with our Website, completing any forms on our Website, or by checking or not unchecking co-registration boxes, you grant the Company the right to use the collected information for marketing purposes including, but not limited to, sharing such information with third party advertisers ("Advertisers"), emailing, SMS Message, or physically mailing Company or any third party offers to your email address or postal address. We may also use such information to fulfill prizes, track compliance with the applicable sweepstakes or promotion rules, or for content improvement and feedback purposes. We may share the personal information that you supply to us and we may join together with other businesses to bring selected retail or service opportunities to our user base. These businesses may include providers of direct marketing services and applications, including lookup and reference, data enhancement, suppression and validation. In addition, the Company reserves the right to release current or past user information in the event we believe that the Website is being or has been used in violation of any sweepstakes or promotion rules; to commit unlawful acts; if the information is subpoenaed; if the Company is sold or acquired; or when the Company deems it necessary or appropriate. By agreeing to these terms, you hereby consent to disclosure of any record or communication to any third party when the Company, in its sole discretion, determines the disclosure to be appropriate. We may share Website usage information about our Website visitors who have received targeted promotional campaigns with Advertisers for the purpose of formatting future campaigns and upgrading visitor information used in reporting statistics. The Company also reserves the right to provide aggregate or group data about our visitors and users for lawful purposes. Aggregate or group data is data that describes the demographics, usage, or characteristics of our participants as a group, without revealing any personally identifiable information. By subscribing to the Website, you agree to allow us to provide such data to third parties.

Credit card information To the extent that credit card-specific information is collected at the Website and any of our affiliates and/or subsidiaries, said information will be kept in confidence and will not be shared with any third parties other than our e-commerce partners for processing your transaction (and consumer credit agencies) without your prior informed consent. Notwithstanding the foregoing, the Company and our affiliates and/or subsidiaries reserve the right to share with third parties the fact that they have credit card information on file for specific users but they will not share specific credit card information with third parties without the user's prior informed consent.

How to unsubscribe Users may receive email confirming their registration with the Website, co-registration with Advertisers and subsequent entries in our sweepstakes and games, as well as promotional marketing of products and services under other Company brands or from third parties. To unsubscribe from any Company or Advertiser's email list, please visit the specific website for details on how to unsubscribe or follow unsubscribe instructions which should be included with any email message sent.

Disclaimer The Company does not endorse, nor is the Company responsible for the accuracy of or the Advertiser's compliance with, the privacy policies and/or terms and conditions of each of the Advertisers websites. The entities that advertise and/or place banner ads on the Website, including, but not limited to Advertisers, are independent third parties and not affiliated with the Company.

Unpermitted use INDIVIDUALS UNDER 18 YEARS OF AGE ARE NOT ALLOWED TO PARTICIPATE IN ANY SWEEPSTAKE OR PROMOTION OFFERED ON OR THROUGH THIS WEBSITE. No information should be submitted to, or posted at this Website by visitors under 18 years of age. We encourage parents and guardians to spend time online with their children and to participate and monitor the activities of their children.

Acceptance of Policy By accessing this Website and/or submitting any information to us, you agree to this policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. All Policy changes will take effect immediately upon their posting on the Website. Therefore, you should check this page regularly to review the in effect Policy at that time. Your continued use of the Website or acceptance of our emails following the posting of changes to this Policy will mean that you accept these changes. If you do not agree to the terms of this Policy, please do not submit any personal information on this or any Company Websites.

Wireless Policy to add to existing Terms of Use/Privacy Policy We may use personal information to provide the services you've requested, including services that display customized content and advertising. In addition to any fee of which you are notified, your provider's standard messaging rates apply to our confirmation and all subsequent SMS correspondence. You may opt-out and remove your SMS information by sending "STOP", "END", "QUIT" to the SMS text message you have received. If you remove your SMS information from our database it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you.

Detailed Wireless Policy Data obtained from you in connection with this SMS service may include your name, address, cell phone number, your provider's name, and the date, time, and content of your messages. In addition to any fee of which you are notified, your provider's standard messaging rates apply to our confirmation and all subsequent SMS correspondence. All charges are billed by and payable to your mobile service provider. We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. We may use personal information to provide the services you've requested, including services that display customized content and advertising. We may also use personal information for auditing, research and analysis to operate and improve our technologies and services. We may share aggregated and non personal information with third parties outside of Auction Monster. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. You may remove your information from our database. If you remove your information from our database it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you. You may remove your information by sending your request in writing via email to help@tryvapex.com

or by sending "STOP", "END", "QUIT" to the SMS text message you have received.

Digital Millenium Copyright Act


It is our policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act and other applicable intellectual property laws. Responses may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating subscribers. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that they may make a counter notification pursuant to sections 512(g)(2) and (3) of that Act. It is our policy to document all notices of alleged infringement on which we act.
Please refer to the following detailed instructions which must be followed to protect your rights under the Digital Millennium Copyright Act.

Infringement Notification

To file a notice of infringement with us, you must provide a written communication (by fax or regular mail -- not by email, except by prior agreement) that sets forth the items specified below. Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity is infringing your copyrights. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.
Your communication must include substantially all of the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identify in sufficient detail the location of copyrighted work that you believe has been infringed upon (for example, "The copyrighted work at issue is the text that appears on this website") or other information sufficient to specify the copyrighted work being infringed. If multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
  4. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  5. The following statement: "I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law."
  6. The following statement: "I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."


Vapex 197 East 800 North Bountiful, UT. 84010

CUSTOMER SERVICE : 800.554.5447

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