• Report: #1131492
Complaint Review:


  • Submitted: Tue, March 18, 2014
  • Updated: Mon, March 24, 2014

  • Reported By: frugalistadp — porter Texas
44 W Monroe #1707 PHOENIX, Arizona USA


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 I responded to the ad for a free trial kit and pay shipping only.  I received my kit but noticed that I had been charged an extra $99.95 on my credit card for the kit.  This occurred on Jan. 15, 2014.

I was told I had until Feb 3 to decide if I wanted to continue with future shipments.  I called VAPEX on Jan 29 to cancel any future shipments.  I was informed that another shipment had already gone out.  My credit card had already been charged an additional $79.95 on Jan 27, just 12 days after my original order.

I requested a return authorization number so I could return the new shipment when I received it.  I was told that the additional $79.95 charge would be removed.

When I received the new shipment, I returned it immediately using the RMA number given by VAPEX. VAPEX confirmed  later that they had received the return product.  The extra charge had not been removed.  I called VAPEX weekly for 7 weeks but never could get them to remove the credit card charge.

This report was posted on Ripoff Report on 03/18/2014 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vapex/phoenix-arizona/vapex-false-advertising-phoenix-arizona-1131492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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