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Report: #1349651

Complaint Review: Vayama - Internet

  • Submitted:
  • Updated:
  • Reported By: N-Pop — Brooklyn New York USA
  • Author Confirmed What's this?
  • Why?
  • Vayama Internet USA

Vayama Ripoff. Incompetence Sneaks Internet

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I asked Vayama to change my ticket for a flight, Vayama didn't reissue the ticket correctly OR on time -I missed the flight. 

I called Vayama to change my flight to from Newark airport to JFK. I was unable to check into the flight because the Lufthansa agent at JFK said Vayama didn't do something correctly when they changed the ticket, Vayama didn't properly transfer the flight from the New Jersey airport to NY JFK. By the time the (Lufthansa) agent helped the Vayama agent walk through making the correct changes on the phone, (even the Lufthansa agent was amazed at the idiocy of the Vayama agent who wouldn't believe something was wrong) it was too late, I wasn't able to make the flight. It gets worse. on top of this, they charged me twice for the unrendered service! I wanted the charges to my credit card dropped and so I called Vayama... I had a very unpleasant conversation with an agent at Vayama who kept repeating the same thing over and over "we made the change to your ticket on time". But the new booking was not done correctly OR on time and I missed my flight.

I've called the Better Business and filed a complaint against Vayama but I thought I'd also put in my review here. I was charged (twice) by Vayama for a ticket change that was not rendered correctly or on time.

This service was very poor, worse then poor. Stay away, there are literally hundreds of unhappy reviews for this rip off company.

PS. If you google Vayama review, a website called "TRUST PILOT" comes up. This is a total fake site with ALL good reviews but its obviously fake if you look at it and it wont allow you to sign up to leave a review.

This report was posted on Ripoff Report on 01/13/2017 12:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vayama/internet/vayama-ripoff-incompetence-sneaks-internet-1349651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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