• Report: #1037348
Complaint Review:


  • Submitted: Sat, March 23, 2013
  • Updated: Sat, March 23, 2013

  • Reported By: Myers — Clermont Georgia
Internet United States of America

Vconnect VAC, Value Added Communications Take $ from your acct & will not refund/post Internet

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My husband is incarcerated and I am forced to use VALUE ADDED COMMUNICATIONS, or Vconnect . You are forced to use an automated system that works 50% of the time. When you call a different number IF their office is open no one speaks English nor will they help you. 7 times in 3 months I've put funds onto my account, they're not posted, my bank holds the funds for 3 days. VAC says "no we didn't post the funds, we don't show you made a deposit"..THEN how does my bank show VAC as having the funds! They still owe me $90 for 3 deposits I made that never posted and never refunded to my account. I've printed my bank statements, call records and still...no refund. Just today I made a deposit for $80, it's not posted, my bank is holding it for VAC and they're not open! Imagine that!

This report was posted on Ripoff Report on 03/23/2013 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vconnect/internet/vconnect-vac-value-added-communications-take-from-your-acct-will-not-refundpost-inte-1037348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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