Report: #1060930

Complaint Review:

  • Submitted: Fri, June 21, 2013
  • Updated: Fri, June 21, 2013
  • Reported By: yamahaguy05 — Bloomington Illinois


Show customers why they should trust your business over your competitors...

Let me tell you a little about We were planning what was supposed to be a pleasurable vacation to Las Vegas, NV but it has turned out to be nothing but a massive headache and complete pain in the a*s. I used to book a room at LVH & Casino for August 6-9 and emailed with some basic questions I had about my trip, they replied with an email stating that I had already been to, and checked out of my hotel. WHAT!?

I live in IL so I know for a fact that I had not been to or checked out of my hotel. They told me that my reservation was made for June 18-20. I know for a fact that this is completely false! I call there "customer service" line and of course I get what sounds like a call center located in the center of India after being on hold for 36 minutes. I then procede to tell the guy the situation,

he basically calls me a liar and says my booking is not their mistake and there is nothing he can do for me. By this time I am fuming! I send and email, they reply with "we can give you a refund of ONE night but that is all. I didnt pay for ONE night, I paid for TWO nights and due to their brainless employees and worthless booking system, I am basically S.O.L. After going back and forth via email with them and getting absolutely nowhere,

I finally give up and go to bed. I filed a report with the BBB and turned it into my credit card company. I will let them refund my money and THEY can go after It just amazes me how these big companies think it is their God given right to screw over normal people and walk away scott free. They picked the wrong person this time! To those of you who have never used, if your smart, you will continue that trend. I wish now that I never would have tried then. HUGE MISTAKE!!!!!

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This report was posted on Ripoff Report on 06/21/2013 04:48 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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