Report: #697628

Complaint Review: velocity micro inc.

  • Submitted: Sat, February 19, 2011
  • Updated: Sat, February 19, 2011
  • Reported By: butch — san diego California USA
  • velocity micro inc.
    7510 whitepine road
    richmond, Virginia
    United States of America

velocity micro inc. waited 5 wks. for repair of brand new gamer computer which did NOT work shipped from factory richmond, Virginia

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$2,900 gamer computer received by ups in which i was unable to use due to know video.  velocity tech via phone advised to return asap upon receiving velocity rma number.  received repaired gamer after a 5 wk. wait with no reason as to why i could not view monitor.

upon start up had video but had other problems in which velocity tech who was unable to correct problems via phone.  final tech decision:  re-install oem software/drivers and re-set bios settings.  tech had to walk me through setting changes because velocity doe not send pertinent bios settings with new computer.  other than a manual in their software which does not include bios settings. 

their chassis is v/good but lacks a hrd drv indicator lite on front panel.  front panel fan is 900 rpms which is not sufficient for a gamer computer.  both of these conditions have been corrected by myself with aid of motherboard mfg elect diagram/specs. 

no operating manual shipped with unit.  recomend velocity ship a list of phone numbers where new owner can contact the elect component mfg's to eliminate problems.  i eventually contacted: motherboard, graphics card, powersupply, & hrd drv mfg's to have answers to my questions & solve existing problems where velocity techs left off.

mfg question ex:  why isn't there a 115/230v red switch device located on power supply?  velocity pending but a phone call to ps mfg corsair ans:  not needed unit will auto adjust to supply voltage.

i would like to notify other potential gamer buyers as to what happen with my purchase.  strongly suggest they read internet reviews/forums both positive & especially negative feed back. 

thk you,

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