• Report: #856966
Complaint Review:

Verbal Pet

  • Submitted: Tue, March 20, 2012
  • Updated: Mon, October 01, 2012

  • Reported By: Liana — Spring Hill Florida United States of America
Verbal Pet
St Petersburg, Florida United States of America

Verbal Pet Jennifer Lutz dog trainer fraud scam unprofessional St Petersburg, Florida

*Author of original report: No Justification for Poor Quality Service

*REBUTTAL Owner of company: Testimonials...decide for yourself

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I want to share my experience working with Jennifer and Verbal Pet. I utilized her "boarding school" for my 9 month old doxie. Her issues were separation anxiety, housebreaking and learning basic commands. Jennifer kept in SPARSE communication and kept my dog for 3 months.

At the end of the 3 months, my dog was NOT housebroken, had scar marks from a metal "training collar" and was completely infested with fleas. She did nothing to improve her separation anxiety and has not responded to any of my communications.

I have tried to call and email her multiple times to get a refund of my money with NO RESPONSE WHATSOEVER. I DO NOT recommend this circumstance for anyone. The ONLY result I received was spending over $1,500 and a lot of stress.

I have tried to reach out to Jennifer, and am still trying to get a refund! I have gone so far as to contact a lawyer and am wiling to take this to small claims court. I am also going to let everyone know about my experience- and if you want your dog trained, find a PROFESSIONAL.

This report was posted on Ripoff Report on 03/20/2012 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verbal-pet/st-petersburg-florida-/verbal-pet-jennifer-lutz-dog-trainer-fraud-scam-unprofessional-st-petersburg-florida-856966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

No Justification for Poor Quality Service

AUTHOR: Liana - (United States of America)

Posting what you have done for other people does NOT make me feel better about the time and money you took from me. Your communication was AWFUL. I have records of calls, texts and emails - all which went unanswered for long periods of time. I was assured that services were rendered, which in fact were not. When I asked politely for a refund I was told it wasMY fault that you could not train my dog. Still not a happy client, STILL have not received ANY type of refund. Still feel ripped off.
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#2 REBUTTAL Owner of company

Testimonials...decide for yourself

AUTHOR: sillydoglover - (United States of America)

When dealing with any behavioral issue it is imperative to not only understand your dog and their body language but also to continue with the training that is provided to you.  I have and will continue to go to great lengths to help any animal; however, once I have done my part it is up to the owner to do their part.  There is NO QUICK FIX on rehabilitating any animal.  The owner has to understand that the issues are still there; however, the owner is the one is charge and must show leadership.  If this is not done, then dogs, as pack animals, will take control of the situation to feel secure. Sadly, this occurs way too often without the owner ever realizing what is happening.  I am confident in my abilities as a behaviorist and as an animal lover to overcome many obstacles that I am faced with.  I have ben working with animals since I was 9 years old and running my business for the past 14 years....please read a few of my testimonials and allow that to speak volumes: 

I met Jennifer over 15 years ago when she brought her first Labrador Retriever, Sierra, into my office and, to say the least, I was so astonished with Jennifer that she had complete control over her 5 month old puppy.  Jennifer has got a special talent working with animals and I have had the privilege to watch it blossom throughout the years.  I have seen Jennifer take many dogs that suffer from separation anxiety, aggression, and even PTSD into her home for her boarding school training and never without hesitation. I have seen the dogs before, during and after and how she has a natural ability to create confidence and leadership with such ease by a gentle hand and communicating to the dog, which as a veterinarian, brings such joy to me.  As Jennifer would say, It is self-rewarding.  I can completely relate and understand. I have watched Jennifer work countless times and to simply see the connection she has with the animals she works with moves me; they hang on her every word just waiting to make her happy.  This ability combined with both knowledge and education has made Jennifer a remarkable trainer and behaviorist that she is today.  It truly has been my pleasure knowing Jennifer and meeting every dog that she touches. I have and will continue to recommend her to anyone that asks. 
---- Joseph Brown, DVM
Jennifer when we first met, I thought to myself wow what an interesting lady and Benny walks around the corner and say, whow, she is a breath of fresh air.  Now here it is, gosh I dont even know how many years later and I am always still so amazed by your wealth of knowledge on animals and your pure heart of gold.  You have been a miracle from the first day you walked into our house bringing everything and everyone in order and then teaching us how to handle our family. Now it is so easy to be able to just tell them what to do and they do it. Thank you for that. 
Also, thank you for keeping our family as we begin to travel and yes, with the ease that you truly do treat ours like yours.we will be traveling more. :) You know whether its for overnight or 5 days, Mickey and Minnie, just love to come and see you.  They get really excited as we turn onto your block and drive closer.
We wanted to take the opportunity to simply say thank you. You truly, TRULY do take good care of your extended four-legged family as you call it.  A dog will never lie to you, thanks again for teaching us about body language, and it is true when they even hear your truck pull up.  You know we dont have much peace of mind in our times today but knowing that you are here help and love like us and also love the same as us, really does just ease our mind.  They are part of our family.
-----M.B. Kramer
Jennifer has given us the guidance to making our house a happier home with our adopted German Shepard Dog, Shelby.
------ Mr. and Mrs. Kingston
Jennifer came to use recommended by all of our veterinarians in the office so we gave her a call for one of our rescue dogs.  See we own a dog rescue and service all over the nation. We all interviewed Jennifer and there are no words that can describe her natural way with animals it was eminent immediately. She has helped us rehabilitate several dogs over the years so they can find a forever home.  I dont know what we would do without you.so you can never leave us. :)  We all her at the rescue thank God everyday for her and her ability because without her we probably would have to had let our rescues go.  Jennifer Lutz is patient, tremendously intelligent and also made sure that no only did we understand the behavior but also why and how we would fix it, kind, fun to work with, extremely knowledgeable of not only the breed but impressively the behavior behind them, punctual no matter where or when the call came so did she (without hesitation or making us feel bad if it was even if it was in the middle of the weekend), happy, excellent communication skills, positive at all times even when you could tell she wanted to cry with us, and a true life saver.
If you ever need a reference, please do not hesitate to give out any of our phone numbers.
----Patty, All Dogs Love Rescue
The ability that Jenn has with animals is beyond belief.  She has educated me on the proper way of handling our dogs and controlling their separation anxiety. Thank you.
------ Mrs. K. Jones
Thank you so very much, Jennifer for going out of your way, spending tons of time with us in teaching us about behavior and the dos and dont that are imperative to overcoming any behavioral problem, especially for Skippy and his anxiety. You definitely were correct in saying that we has humans create this issue in our furry friend.  I just thought this is something Im going to have to live with for the rest of our life together.  You have given us the proper tools to understand him and we follow through with everything you taught us in the exact same way. You have a natural way of explaining things so that we can understand what we have been doing wrong and how to correct that.  You really do have to stick with it or they will regress back if given the chance or by them testing us. If I believe because of you, if I would of handled the situation any different than what you showed us, told us, and the literature you gave us. Now here it is almost 5 months later and we can leave him alone with out a complaint from our neighbors.  This is blissful.  I have and will continue to share my experience with you Jennifer. My veterinarian couldnt even believe this was the same dog and probably would of thought I might of slipped dogs on him, if he didnt already know him and see him throughout his behavior modification.  Mr. Miller and his wife and children carry your cards with them in their wallet everywhere they go. Word of mouth is the best way to create a happy, healthy, long lasting business. Thanks a million and a million times over.
---- Chris, Kelly and the rest of the family
Jennifer Lutz is not only amazing to work with constant updates and photos but she also has a special gift to be able to correct behavioral problems.  My dog, Sunny, had separation anxiety.  I moved from 4 different homes because I did not know what to do. When I asked by Breeder about it, he highly recommended without hesitation Ms. Lutz. I called her and she was out the same day.  With her guidance, patience, and understanding of particular behaviors and then treating them we live so happy in our new condo.  I have and will continue to highly recommend Jennifer for anyone that is having any type of behavioral problem; this woman really knows her stuff. Thank you so very much Jennifer, words could never describe what you have done for me and Moose.
----- Dr. Stella Dripple
I loved watching her do her thing with my dog, while my dog was in aw of her; he didnt want to leave her side.
---- M. Neeley
We thought we would have to find our dog another home until Jennifer came into our life.  She helped us understand our dogs behavior and the taught us the proper method to rehabilitating our dog.  Thank you, Jennifer
--- Wilson Family
My dog was crazy.  I could not take him for a walk down the street let alone around other people or animals; he wanted to eat them all up.  After sending Ziggy to Boarding School for a few weeks, I couldnt believe my eyes.  Not only am I able to walk Ziggy now, but I take him out to dine with me and my friends frequently.  What an outstanding job you have done, Thank you.
---- Becky Wilson
Jennifer, thank you again for all of your help. 
Not only did we do your boarding school for our dog Diamond but you never stopped there.  That is the most impressive part.  Anytime I had the simplest issue or question you always made the time for me to help me understand Anxiety in Dogs. Share your gift with as many as possible.
----Rick Brown                                               
WOW.first let me start off by saying that anyone that has and issue regarding behavioral issues from aggression to anxiety to fear, Jennifer is the one to call. Because of our dogs unpredictable behavior it caused a fuss with our neighbors and my dog was labeled as a dangerous dog.  Manatee County wanted to put my dog to sleep but after pleading to do anything with the judge, he ordered me to seek out Ms. Lutz and provided me with her phone number for an evaluation and after we would complete as many training sessions as needed, he agreed to reconsider the verdict. We worked together and it sure was hard work yet Jennifer kept me motivated and positive during all of our training sessions together and to tell you the gods honest truth, some days I just wanted to give up. She was completely honest and told me, this is going to take a lot of time and dedication but we together can over come it.  She was rightshe never missed an appointment out of 23 weekly sessions, she never passed judgment on me or Kelley as a matter of fact she created a very close bond with him almost instinctively, but the best part of it all was, of course, going back to the judge with Jennifer at my side, at her own time, and just simply being there in the same room with her helped me overcome my worse fear. Jennifer Lutz is simply the best there is out there in my opinion, my vets, and obviously the judges. Thank you Jennifer for never letting us down and always making us feel like we were the most important people and dog in the worldbut above all I think it was the learning process that she taught us how to read his body language and react differently. 
-----Ms. Altward
You have completely touched our lives forever.  We really thought there was no hope for our beloved friend, Jackson.  Thank you for helping us with his aggressive behavior.
--- Mr. and Mrs. Zimmerman
Jennifer, you have amazing talent! I sent my 8 month old dog, Bella, to you for your boot camp and her separation anxiety.  You were able to work miracles. I was unable to leave the house for any extended periods of time without Bella crying, scratching at the doors, and tearing things apart. Jennifer not only explained what was happening but also why and how separation anxiety occurs and then how to resolve it.  After understanding what was occurring and how I went wrong in raising my first puppy, I now have the proper tools and knowledge to have a well adjusted dog.  Bella is so much happier and so am I.  We are able to go out places and I have complete control over her at all times. Not only did she provide me with such useful information but Bella fell in love with Jennifer and gets soo excited whenever we turn onto her street knowing where she is again.  Thank you again, Jennifer for all the time and energy you spent into working with our dog.  I will tell everybody about the experience that I personally shared with you.
---- Thanks a million, Tina Wheeler and Bella
We bought one of Jennifers trained puppies from her and have never been so impressed with our dog. When we flew down from Canada to pick him up; I honestly never in a million years would expect such a well trained, well mannered, sweet, intelligent, loving animal.  After our first purchase we bought our second one from her for my mother that was disabled and again, Jennifer just blew our mind.  Phoebe knew over 40 human commands and always did them with gentleness yet eagerness.  The most impressive part is when Jennifer arrive with Phoebe, Jennifer thought of yet another command or 4 that would be helpful to mom and you better believe that not only did she simply show Phoebe what to do only once or twice and that was it, she got it.  Mom is extremely happy, especially because having Phoebe it has not only brightened her day daily but it has also given her a reason to live.
Jennifer, we tell all of our friends about you but it is simply indescribable how special you truly are. Everyone that has come into our life or just encounter for a moment always comments on either Emma or Phoebe, of how smart, beautiful, and well trained they are.
Thank you for all the joy that you have brought into our life and I do look forward to much more.
----Ginnie and Mom
Wow, Jennifer you are amazing.  You have a wonderful gift with animals and I have had great pleasure in working with you and my dog.  You have shown me an entirely different side about animals.
--- Frank Miller
Jennifer we have worked together for years and through 3 dogs and now our newest 8 week old.  I never knew that you could train an animal so young in such a short time but it makes perfect sense now, she taught us how to imprint, something that I have been doing for years.  It had been at least 10 years since I had a puppy and completely remembered why I started going with older dogs.  Jennifer, I do have to say, since we did the boarding school program with you, I will never hesitate to get a puppy again.  I still cannot believe you taught our little Lili over 30 commands and worked through all the puppy issues in addition to creating a well sound minded pup. Thank you and I will always us you for years to come.  Also, it is so nice that you have kept in touch over all of these years; you are extremely dependable and wonderfully caring.
----- K. Wilson
I didnt think that my dog would be able to overcome his fear of shadows and fast moving objects.  We sent our dog to Jennifer for boarding school training and he came back a completely new dog.  Not only are his fears gone but he listens to every command given and then waits eagerly for the next one.  I HIGHLY RECOMMEND JENNIFER, SHE IS SIMPLY INCREDIBLE! Both of my veterinarians at different offices highly recommended her and I will do the same.  Her ability to communicate with our dog is uncanny as well as being able to explain to me what was going on and how to fix the issues.
---- Wheeler Family
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