Complaint Review: Verifications, Inc. - Minneapolis Minnesota
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- Author Confirmed
- Verifications, Inc. 100 Wayzata Blvd, Ste. 405 Minneapolis, Minnesota United States of America
- Phone: 1-800-247-0717
- Web: www.verificationsinc.com
- Category: Employment Services
Verifications, Inc. Horrible customer service. You'll hear "there was probably a computer glitch" a million time. Slow. Huge mistakes. Understaffed. No follow through. Extremely inconsistent. Minneapolis, Minnesota
*REBUTTAL Owner of company: Verifications Inc. Reply
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My company finally dropped Verifications, Inc. after countless headaches. Verifications, Inc. has the worst customer service I've ever experienced. No one seems to know what's going on and each time there is a mistake - which is daily - their easy answer is "there must have been a computer glitch". It got old very fast.
The turnaround time on background studies are no where near within the timeframe they quote. Some simple studies take upwards of a month or more to complete simply because they drop the ball and don't follow through. Using them for background studies is like having a second job. You must babysit them constantly and half the time do their job for them.
When asked about the reasoning for their terrible service (if not computer glitches) their own staff has said they are understaffed and overwhelmed with orders. They have mandated overtime and still cannot keep up. When your staff tells clients that - there is a serious problem.
Verifications, Inc.'s lack of service had a serious business impact on us. Many start dates have been delayed because Verifications, Inc. cannot get the background studies complete on time. This impacts many: managers, education/training administrators, HR, the department, etc.
Use a different company!
This report was posted on Ripoff Report on 02/27/2013 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verifications-inc/minneapolis-minnesota-55305/verifications-inc-horrible-customer-service-youll-hear-there-was-probably-a-compute-1021176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Verifications Inc. Reply
AUTHOR: Curt Marks - (United States of America)
SUBMITTED: Monday, March 11, 2013
March 11, 2013
We are very disappointed to have lost your business. Unfortunately, without knowing what company you represent and because of confidentiality issues, I cannot comment in this forum on the specifics of the situation.
I am very sorry we let you down and want to assure all existing and potential clients that we take these comments very seriously. I am very proud of our people and their dedication to serving each client to the very best of their abilities. However, like any company, I know that we occasionally have service problems and at times disappoint. As a company, we approach every day looking for new ways to better serve our clients and their prospective employees with the very best research and recommendations.
Today, I am establishing a direct link to my office that clients can use to let me know they are pleased or displeased with our efforts. I would encourage anyone to call me at 1-855-518-5155 or send your comments addressed to me via our publicrelations@verificationsinc.com. You may not always get through to me immediately, but I promise that I will personally address your issues and let you know exactly what we are doing to resolve any problems.
Thank you for bringing this to my attention. I regret that we couldnt resolve things before losing your business. Please understand that it was never our wish to disappoint you.
Best regards,
Curt Marks
CEO and President, Verifications Inc.
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