• Report: #150953
Complaint Review:


  • Submitted: Sat, July 23, 2005
  • Updated: Sat, July 23, 2005

  • Reported By:Punxsutawney Pennsylvania
www.verizon.com , Pennsylvania U.S.A.

VERIZON DSL VERIZON DSL IS A JOKE ripoff Internet Pennsylvania

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First of all,Verizon dsl Tech support is Useless. They are rude,and treat their customers like we are stupid.

I was recently overcharged by Verizon DSL, which caused my bank account to overdraft. When I called them and spoke to management, she went over the calls where I was told I would recieve the lower prices,etc.

So she agreed to refund me the 42.00. (47.51 is what they intially charged me). I then proceeded to ask about the incurring bank charges I recieved because of their system error. She said well we won't pay those.

I asked why. She said because my check card(VISA) wasn't an acceptable form of payment. I said well you haven't had a problem taking the money out of the account for over the past year! She still denied me the banking charges I recieved.

I am not gonna stop till I get the money. I was only asking for the incurring bank charges they caused by their system error (that was the managers reasoning behind the error; she refused to say it was any of their fault).

Not to mention I called over a month ago to have my account updated because I recently had my phone number changed, and as of July 21,2005, they still didn't have it fixed. Mind you I had to call every week. They continued to ask me to call back. Then proceeded to tell me that if I didnt call back, my dsl service would be shut off.

ANyone know of another good dsl service in Pennsylvania?


Punxsutawney, Pennsylvania

This report was posted on Ripoff Report on 07/23/2005 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-dsl/pennsylvania/verizon-dsl-verizon-dsl-is-a-joke-ripoff-internet-pennsylvania-150953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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