Report: #221809

Complaint Review: Verizon Esbi Ild

  • Submitted: Wed, November 22, 2006
  • Updated: Thu, December 07, 2006
  • Reported By: warren Pennsylvania
  • Verizon Esbi Ild
    P.o. Box8585
    Philadelphia, Pennsylvania
    U.S.A.

Verizon Esbi Ild Verizon bills me for fraudulent charges in the name of other companies such as ILD & ESBI. Ripoff Philadelphia Pennsylvania

*UPDATE EX-employee responds: What to do about your complaint

Show customers why they should trust your business over your competitors...

I can't understand how a public ultility that is supposedly watched over by the PUC can continue to rip-off thousands of it's phone customers by being a partner with companies such as ESBI, ILD Teleservices, OAN, and more, who claim that Verizon phone customers owe them money for services that the consumers have no knowledge of what these services are and who these companies are!
Trying to deal with Verizon and/or these partners of Verizon is a endless and frustrating,time consuming nightmare.

As of 10 months ago I had 3 seperate phone lines with Verizon and unauthorized charges on all three of them. I've cancelled 2 of these accounts and made many hours worth of attempts to straighten out these fraudlulent charges with only minimal success.

It would be cost efficient to just pay, and I'm sure many consumers have, just to save the hassle, but why should Verizon be allowed to continue these fruadulent business practices?

If and when a ripped off consumer gets through to a verizon billing rep they give the consumer the run around and tell consumer to contact the company that verizon bills for, then consumer gets endlessly put on hold!

How can Verizon bill for services they do not provide let alone even explain?

p.s. This same crap has happened to me at least a couple of times more than 2 years ago and it took many hours on the phone over many months to finally get the fraudulent charges credited to my "delinquent" account!

Robert
warren, Pennsylvania
U.S.A.
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This report was posted on Ripoff Report on 11/22/2006 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-esbi-ild/philadelphia-pennsylvania-16365/verizon-esbi-ild-verizon-bills-me-for-fraudulent-charges-in-the-name-of-other-companies-su-221809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

What to do about your complaint

AUTHOR: Allyson - (U.S.A.)

What happened to you is called cramming. Phone companies such as Verizon are required by law to bill these charges for other carriers. When you call Verizon you must tell them you did not authorize the charge and tell them specifically that you were crammed. Verizon should immediately send the charges back. If you get a representative who tells you to call the company who charged you, ask for a supervisor. If the supervisor is unhelpful, file a complaint with the puc.

If you have already called the company who has charged you fraudulently and they have said they will give you credit, Verizon can set aside that amount for a certain amount of time so you are not billed late fees. It is also a good idea to call the company to have them cancel the service. Verizon can block the charges but cannot make the company cancel the service. *Very important note* If these charges are for long distance calls, it is not cramming!

Unauthorized long distance is a totally different ballgame. Cramming usually consists of voicemails, internet services, and monthly long distance charges (but not specific calls). Here is a link to help you keep from getting crammed. Also, asked for bill block, it may also be known as misc charge block.

http://www.ftc.gov/bcp/conline/pubs/services/cramming.htm
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