Report: #542202

Complaint Review: Verizon Fios TV

  • Submitted: Sat, December 19, 2009
  • Updated: Mon, September 24, 2012
  • Reported By: R — Falls Church, VA 22042 Virginia U.S.A.
  • Verizon Fios TV

    United States of America

Show customers why they should trust your business over your competitors...

I've had Comcast, Direct TV, Dish Network, and now Fios.  I was happiest with Dish, and as soon as my contract expires with Fios TV, I'm going back.  The only Fios service that merits kudos is their Internet service.

One huge reason is that the on-screen channel listing for Fios TV has 5 different colors for various channels.  These colors do not match any printed channel guide provided.  There is no guide to what these colors mean whatsoever -- on the tv or on their website.  You would think there would be a simple ergonomic logic to it, like green means you get that channel package, and red would mean you do not.  Nope.  They have a meaningless royal blue, olive green, dark red, teal green and rust orange.  I resent rewarding stupidity with my subscription.

I've heard also that you get more HD channels with the satellite services, and the DVR that Dish provides as part of your package price costs $20/month extra with Verizon.  And Verizon is famous for horrid customer service.

They're like Geico in that they pump a ton of money into marketing and advertising, but their product doesn't match the hype.  (Geico is one of the higher-priced auto insurers and will dump you in a heartbeat.)
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This report was posted on Ripoff Report on 12/19/2009 08:27 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Thank you

AUTHOR: Soldier - (United States of America)

You have the most helpful comment here, the rest just seem to be insults.
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#2 Consumer Comment


AUTHOR: anonymous - (United States of America)

Did you even think to thank Mrs/Miss Sue Don O''Mass for providing the answer and proving you don't have the skill set of a 5th grader?

I wish ripoffreport had an vote meter so we could vote to delete trivial complaints such as this one.

I would really love to tell you what I feel about your complaint, but it's not worth my time to even check back on this thread.
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#3 Author of original report

Thespis-twoville needs a reading comprehension class, too

AUTHOR: Anonymous - (U.S.A.)

Thespis twoville,

One can assume or infer, since you bring up logic, that a responder to a complaint is a employee if he identifies himself as an employee in the far left, upper corner of his entry.  Return to the first response to my original complaint and you'll be embarrassed.

So instead of suggesting someone take a logic class for assuming something that happens to be obvious, I suggest you take a reading comprehension class, if there is such a thing, and make sure you do well.  Or at least be observant before opening your mouth and setting yourself up for defeat.

And if anyone else wants to shoot off their ignorant mouth, I suggest you take a significant amount of time observing Verizon's onscreen menu, menu guide, and notice the inconsistency of the results. 
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#4 Consumer Comment


AUTHOR: Thespis - (U.S.A.)

It always amazes me that if someone doesn't agree with a rant against a company, they are automatically and employee of that company.
Take a logic class...
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#5 Consumer Comment

Comment to EdDiEs617

AUTHOR: spc3rd - (USA)

Your response is a truly OUTSTANDING example of the ever-increasingly, typical, arrogant, condescending, attitude of customer service representatives at Verizon!  At one time Verizon (back in the late 1980's - mid 1990's) had decent, helpful CSR's.  Verizon and its CSR' YOU are supposedly there to provide service to your customer base...not vice-versa!  Perhaps many other CSR's have forgotten just who makes it possible for YOU to even have your job at Verizon in the first place!

As Verizon has expanded into providing Internet service, wireless communications, FIOS, "swallowing-up" Alltel Wireless,'s become all too apparent Verizon has become "too big for its britches!"  Like a number of other "big boy businesses" out there...Verizon (and employees of your caliber) have developed the mindset you are somehow on a pedestal, so-to-speak.

It was because of employees like you that I canceled my phone & Internet service with Verizon after only 2 months a few years ago!  And,...with two well-placed phone calls, I ascertained the identities of the 2 Verizon CSR's who had treated me in the same manner as you have treated your customers.

Following a certified letter to Verizon's Corporate Management, in which I ensured to identify BY NAME the two CSR's whose reprehensible conduct was the basis for my service cancellation, not only were the early-termination fees waived, but "certain actions" were taken internally.  If you doubt this...I suggest you make some inquiries among your constituents to confirm what I've just imparted!

In addition...for your information...YOU personally CAN be sued in court for your actions!  Once again...if you doubt this, consult with any competent legal there are a number of such successful civil actions for damages on record! 

Furthermore...when you are sued PERSONALLY...Verizon will not be providing you ANY legal counsel as they are under no obligation to defend you against a personal lawsuit!  YOU will be paying out of your OWN pocket to defend your reprehensible actions in a court of law, as well as, the amount of any damages awarded to the plaintiff!

Given the current climate of major unfavorable consumer sentiment and disgust relevant to "big business" & situations such as this and the indifferent people involved, such as, you...I hardly think any jury in a civil trial would have ANY sympathy for YOU or Verizon!

You might try re-joining the "human" race again...before your own arrogance and indifference ends up consuming you & causes you to tumble off the pedestal you've placed yourself upon!


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#6 Consumer Comment

Silly rant

AUTHOR: Ramjet - (U.S.A.)

Your silly immature rant does not alter the fact that a 5 year old was able to figure out the color code and you couldn't deal with it.



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#7 Consumer Comment

Color code is shown in FIOS on-screen guide...

AUTHOR: Sue Don O''Mass - (USA)

On the left side of the FIOS interactive guide screen you can select "Guide Options" and then scroll down and select "Guide Legend".  The legend displays the following six color-code explanations:

Maroon:  Movies
Navy:  Series
Brown:  Kids
Olive:  Sports
Teal:  News & Information
Gray:  No info available

Hope this helps!

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#8 Author of original report

Smack down to EdDiEs617

AUTHOR: Anonymous - (U.S.A.)

EdDiEs617, you appear to suffer from a poor level of reading comprehension.  I was describing the lack of conformity with channel guides.  I must say that it sounds as if you took this personally, as if you are a stakeholder in this new venture for Verizon.  You are on the inside and cannot judge your product from a consumers perspective.  That is a death knell in consumer marketing.  Verizon is a newbie to television and it shows. Many consumers are complaining online and person-to-person about Fios TV shortcomings, menu included.


Now I am now going to smack you down in humiliation, and you wont have a legit comeback. You shall lose this argument badly.


And I will also send this entire narrative to Verizons upper management, so they know that theres an employee picking a fight with a customer, rather than listening to criticism and seeking to improve the product.  Ignorance often begets arrogance, and the combo is a real problem in the world.  And you are both. 


One - apparently unbeknownst to you as an employee, Fios customers DO receive a glossy pamphlet of the local channel lineup with their welcoming packet.  The printed pamphlet has 9 categories of channels, with color bars associated with their categories.  They are: Charcoal Gray, Fuchsia Pink, Lime Green, Light Orange, Teal, Purple, Royal Blue, Yellow and Red.  The live tube menu categories have only 5 colors:  Red, Olive Green, Burnt Orange, Teal, and Royal Blue.  Get it?  Nine vs. five.  And out of the total of 14 colors, only 3 match between the two channel listings!  A little more detailed than the simplistic red and green color bars you mentioned.


Two - and heres the kicker -- no absolute relationship exists between the 3 colors that they do share in common.  Red, teal, and royal blue do not represent the same categories between the printed and tv menus.  For example, red on the printed menu is premium channels.  Red on the tube is all movies, premium or non-premium.  There are also inconsistencies within channel categories, with some sports programs being royal blue and others olive green, and they change sometimes as if the Verizon coder is confused.  Some music channels are royal blue and others teal.  Whats that about?  And I could go on, but for the sake of brevity, go investigate it yourself, Sherlock.  Bottom line is there is no consistency.  A good product design will have simple, definitive consistency between printed menu lineups and what is seen on the tv menu.


Three, if one goes to your website to look up their channel lineup, there are no color bars at all.  It would be considerate and logical to reinforce color bar relationships for channel categories on your websites subscription channel lists.  For that matter, it would be better if they eliminate the color bar fiasco altogether, because channel titles are often good enough in describing content. 

Verdict: Your mommy must have accidently dropped you on your head as a baby, you uninformed moron.  Do the world a favor and get a vasectomy. 
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#9 UPDATE Employee

Is this a joke? Common sense is needed here.

AUTHOR: EdDiEs617 - (United States of America)

Alright I really want to know how you even got through the ordering process of Verizon FiOS. If you really need a GUIDE to tell you what those colors mean then you don't belong on this earth. My 5 year old cousin named Dante told me the other day to "change it to the greens uncle so we can watch football!" Anyone with the SMALLEST idea of common sense can see what those colors mean. Take a good hard look once again and ask yourself one thing. "Why would I ever post something so stupid on the internet and make myself look like a complete idiot, not to mention less intelligent than a 5 year old." It's simple as this. Red = Movie channels OBVIOUSLY. Green = sports. Teal or blue, whatever you choose to call it = actual shows on television. I'm sorry for this rebuttal but man I almost choked on my soda when I saw that someone LITERALLY has zero common sense about what a color scheme was for a channel guide. I'm pretty sure most people, including Verizon FiOS employee's would never even think of wasting ink on a CHANNEL GUIDE COLOR SCHEME BOOKLET for those (only you from what i've seen on this earth so far) who just can't seem to figure it out!
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