Complaint Review: Verizon High-Speed DSL Internet
Verizon High-Speed DSL Internet Constant Internet-Dropping, Crappy Customer Service, Failure To Resolve Connection Issues, Internet
Of course no one would admit the service has a problem, it was my computer or the lines or some other excuse. So I demanded they take their POS modem back and send me a new one, which they did. Guess what? Same problem. And all this for $160 a month?? (it's a package deal-DirectTV, phone, and Internet). I called to ask about upgrading to FIOS (which is probably what they want you to do, anyway, judging by all the FIOS ads I see every day), and of course it's not available in my area yet.
I have mentioned this problem on Facebook and I am not the only Verizon DSL customer with this aggravating annoyance. I think the company keeps a stash of shitty modems that customers send back and when someone complains and says they want a replacement modem, they "re-cycle" the duds!
This report was posted on Ripoff Report on 08/14/2011 08:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-high-speed-dsl-internet/internet/verizon-high-speed-dsl-internet-constant-internet-dropping-crappy-customer-service-fail-765188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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