Verizon - Verizon Wireless I paid Verizon Wireless $123.48 and show them the bank statement and they did not credit me back Internet

I paid my cell bill $123.48 to Verizon Wireless and they said they did not receive it. The customer service wanted me fax my bank statement to show the money is paid. I did everything they want me to do. It is 4 months now, they did not do anything. In the statement, they still show that I owe them $123.48.

The worst part is their customer service which is really bad. It costs me about 3 hours to get the right person. They push me to every places they have, I got at least 1 dozen toll free number which is useless. I tried to use e-mail, and it is most awful. I am speechless of what I suffered.

Joyce
Beaumont, California
U.S.A.