Report: #505568

Complaint Review: Verizon - Verizon Wireless

  • Submitted: Wed, October 07, 2009
  • Updated: Fri, October 15, 2010
  • Reported By: gorcos — Encinitas California USA
  • Verizon - Verizon Wireless
    United States of America

Verizon - Verizon Wireless Unauthorized premium text charges Internet

*General Comment: Give the refund

*UPDATE Employee: premium sms

Show customers why they should trust your business over your competitors...

Verizon has been billing me $9.99 a month for "Premium Text Messaging."  I didn't authorize this service. Verizon is unable to stop the payments because they say it is from "another company."

Verizon gave me a text address and a phone # to cancel. Problem is, I would need to text from my kid's phone, which now has texting blocked as a result of this fiasco. The phone # goes through the motions of cancelling, but the charges keep coming.

This scam targets kid's phones under the pretext of getting a joke a day or fun ringtones for free. Kids get a message, and when they read it, your accouunt gets signed up for the service. I'm surprised that a company who sells themselves on the basis of their customer service is allowing its customers to be scammed and shafted like this. 

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This report was posted on Ripoff Report on 10/07/2009 03:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Give the refund

AUTHOR: angrycustomerugh - (United States of America)

To the employee, it is against the law for them to lure children like that. They can have anyone's number and charge it. The consumer didn't want those charges and didn't agree to the charges. They don't say it's going to cost 9.99 a month for the IQ test or other survey until after you enter the code and it's too late. I did the free ring tone service whenever I was a kid and I was never able to get any ring tones and I was charged 9.99 a month, well my mom was but it's still a problem. There were also four charges of 9.99; so apparently they gave away my information. They say you get free ring tones. They are pop ups and pop up all the time; therefore they are advertising the lure kids into something they think is free. Even adults don't understand this. They see free ring tones or cool survey....they want it. They make it look trendy and try to deceit the consumer. It's stated in small letters where a reasonable person isn't able to find it? They are not legally allowed to sell it to kids. Tell me, why would I want to pay 9.99 a month or more whenever I can get my own ringtones and take free surveys all the time. Yes it states data rates apply within your company meaning it would be a charge per text if you don't have unlimited text messaging.
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#2 UPDATE Employee

premium sms

AUTHOR: greenriver - (United States of America)

If the charge came from your child's phone your issue is with the child not Verizon wireless. You  should monitor you childrens cell phone and now since you have the block for premium sms you should be fine. Phones today can do so many things so before you get a 12 year old a blackberry or a phone that can do anything that a computer can do ask yourself how smart does that sound

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