Report: #1023616

Complaint Review: Verizon Wireless / Best Buy

  • Submitted: Mon, March 04, 2013
  • Updated: Tue, March 05, 2013
  • Reported By: Private — San Diego California U.S.A.
  • Verizon Wireless / Best Buy
    149 Fletcher Pkwy El Cajon, California 92020
    El Cajon, California
    United States of America

Verizon Wireless / Best Buy Deceptive practices / Fraudulent / Unfair dealing / Conspire to defraud El Cajon , California

*Consumer Comment: Why?

Show customers why they should trust your business over your competitors...

Best Buy is the go between in selling and renewing Verizon cell phone service. Long story short, i have been with Verizon for many years.  Each renewal Verizon Wireless becomes a little more aggressive in promises, then takes away and over charging. Verizon promised the loyalty renewal credit and then does not honor it. Verizon promised me a new phone at no expense if i would stay as a customer with the company and then tries to gauge me on pricing after the fact to make up for the promotion.  Verizon promised monthly discounts, then takes them away without disclosure once I renewed.  Verizon indicated i had to go to me employer and pressure the employer over the discounts.  I signed the contract "void" at the point of sale because of the misrepresentations and unfair dealing, until Verizon clarifies and fixes the problems.  Verizon is reluctant to void the contract but still does not want to fix any of the problems.  Verizon says i must talk to Best Buy while Best Buy says i must talk to Verizon. I believe Verizon is using Best Buy as shield to push the envelope with the customer. No accountability. 
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This report was posted on Ripoff Report on 03/04/2013 11:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Robert - (U.S.A.)

If according to you Verizon never fulfills it's promises whenever you renew, then why do you keep renewing?

Along that same line, why would you just not sign the contract, instead of signing it Void?

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