ED Magedson – Founder
Verizon wirelessAppleton, Wisconsin USA
Verizon wireless DOESN'T CARE in my opinion Appleton Wisconsin
I had been a cell phone customer of Airfire for years and loved my new phone. They are going out of business and I needed to find a new carrier. I am retired, so my son suggested I go on his plan with Verizon. My son told me he loved the phone service with Verizon but hated dealing with the stores or their customer service. I soon found out WHY!!!! When we went to the store to pick out a phone, the rep told us my phone could not be used as it was incompatible with their service. I had a nice Samsung phone and they sold similar ones in their store but not my phone. When I asked the rep why, he just said; “It’s not”. We were talked down to the entire time we were there.
I picked out 2 different phones that I liked. The rep said one was good but the other one they had a lot of complaints about. So, I picked out the one that he recommended. He went to get the phone and came back and said they were out of stock and I would have to wait a week or 10 days for the phone to come in. I did need to switch service right away to keep my same number so I went with the more expensive phone. (I wonder if they were told to get rid of the phone that had all the complaints.) When I asked the rep if he could check with other stores to see if they had the phone I preferred, he said he knew they were out also, in our area but I could drive the 40 miles to another city that might have them.
I can tell you that the customer service with Airfire was awesome and Verizon should hire some of their people that were laid off. I completed the online survey for Verizon about my experience and gave them a zero which prompted a message that a manager would give me a call to find out why. No phone call yet, either they don’t care or they are dealing with so many complaints it takes a while. In my opinion, I don’t think they care.
By the way, I did call the customer service number from Samsung and asked them why their phones were not compatible. They told me I should go with a different carrier because my phone was compatible. Surprise, surprise.
This report was posted on Ripoff Report on 08/16/2014 04:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/appleton-wisconsin-54911/verizon-wireless-doesnt-care-in-my-opinion-appleton-wisconsin-1170123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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