Complaint Review: Verizon Wireless - Atlanta Georgia
- Verizon Wireless verizonwireless.com Atlanta, Georgia U.S.A.
- Phone: 800-922-0204
- Web:
- Category: Cellular Phone Companies
Verizon Wireless upgrade of service, required new phone and contract, old phone won't work Atlanta Georgia
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I signed up with Cellular One in Nov 2002. Verizon bought them out.
I started getting letters from Verizon about upgrading their network late last year. Early this year I get a letter saying my phone will no longer work starting in June.
They offered a free new phone compatible with the new network. I go to get the phone, and it was only free if I signed a new 2 yr contract.
A comparable calling plan would cost $4 more per month. If I just outright bought the phone without signing a contract it would cost $175, just about the same as an early termination fee.
I called customer service and they said I didn't have to pay the early termination fee because I had signed up with Cellular One and since they were bought out, it made my contract null and void, and I was going on a month to month basis.
Based on that info, I signed up with another company (for $5 less per month), called Verizon to cancel and they told me I had been given bad information and would have to pay the termination fee.
I stayed on the phone with customer service trying to get it straightened out. They promised to have a supervisor call me back, and they never did.
I got the bill in the mail for termination fee. I payed because I didn't want to ruin my credit.
I will never use Verizon again. I will tell all my friends not to use Verizon.
I feel taken advantage of by these people. They are crooks, and the whole upgrade thing was a scam to sell more expensive calling plans and more expensive phones!
Katherine
Milledgeville, Georgia
U.S.A.
This report was posted on Ripoff Report on 06/04/2004 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/atlanta-georgia-30348/verizon-wireless-upgrade-of-service-required-new-phone-and-contract-old-phone-wont-work-93698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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