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Report: #76677

Complaint Review: Verizon Wireless - Dallas Texas

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  • Reported By: Dallas Texas
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  • Verizon Wireless www.verizonwireless.com Dallas, Texas U.S.A.

Verizon Wireless overcharged me! I've complained multiple times and the problem has not been resolved. Ripoff! Dallas Texas

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I WAS a satisfied Verizon wireless customer for 5 years! When I last changed my plan in 11/2001, it was to 600 anytime minutes, unlimited nites/weekends, 1000 Verizon network minutes. Right before the 11/14/2001 new contract date, the rep called me & said Verizon had changed their plans since we spoke, but she was having my record coded to be sure I received what she had committed to. Everything was fine until this summer, when they mysteriously started showing I only had 500 anytime minutes(not the 600), charging me for anything over.

After repeated calls, I heard excuses & reassurances that Verizon had fixed their coding mistake(why are company mistakes NEVER in favor of the consumer????)and they gave me credits. Even after speaking to a very professional supervisor, Rhonda, in their Houston office mid-December, my account is STILL not correct. I just left her another message things are still botched up. When I was in Customer Service Call Center management, I would have been fired if I performed as most of the Verizon reps have. No follow-up, and the customer having to call back repeatedly because of THEIR coding error- UNACCEPTABLE! We'll see if they can finally get it right, if not I will take my now-portable cell number elsewhere!

Karen
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 01/09/2004 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/dallas-texas/verizon-wireless-overcharged-me-ive-complained-multiple-times-and-the-problem-has-not-be-76677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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