Verizon Wireless Ripoff Worst Customer Service and Illegal procedures Dublin Ohio

I have been with Verizon Wireless for 2 years, I am moving to Evanston Il, I was looking for a house and experienced at least 30 missed calls, it makes it hard to work with a real estate agent if you can't get the calls. I also have seizures and need a phone that gets service in the area that I am in case of an emergency. I have documented with witnesses 15 streets that had 1 bar or no service.

The Evanston store told me and their own customer service dept that the service was not good in Evanston. They extended my contract with out notice. I requested a copy of my origional contract and they said they can not give it to me, that is illegal. They said that it was not their responsibility to give me a copy of my contract. I asked if they could have someone go with me to where I can not get service, in my own home as well as 1 block from the store in Evanston so that they can see that I am legit. They said they could not do that. I even accepted a replacement phone so that I could see if it was only the equiptment, the same thing happened.

They have called me a liar several times, left me on hold for over 30 min. I have sent letters, left messages and e-mails and i have had no response in 2 weeks. They are putting my life in danger if I have a seizure and I can not call for help because of the lack of service. I have notified a lawyer, the secretary of state in both ohio and illinois as well as the attorney general in both states. I have also sent letters and proof of the lack of service, response, and illegal activity to the president of the united states as well as the attorney general.

Kathleen
maineville, Ohio
U.S.A.